Moser Consulting · 3 hours ago
Service Desk Technician
Indianapolis, IN
Full-time
Hybrid
New Grad, Entry Level
$41K/yr - $69K/yrMoser Consulting is a company known for its dedication to client care and employee satisfaction. They are seeking a Service Desk Technician who will serve as the first point of contact for users facing technical issues, managing inquiries and providing step-by-step solutions to ensure user satisfaction.
Big DataConsultingDatabase
Responsibilities
Manage inquiries, diagnose software and hardware issues, and guide users through step-by-step solutions
Collaborate with IT teams for complex issue resolution and process improvement
Act as a liaison between the IT department and other business units, ensuring aligned objectives
Assist in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needs
Contribute to IT knowledge base by documenting frequent user queries and resolutions
Provide first-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provide advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and network
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clients
Create, maintain, and distribute reports of progress to senior leadership
Maintain ticketing system with up-to-date solutions and clear record of activities
Qualification
Required
Bachelor's degree in computer science, information technology, or a related field; or equivalent experience
Collaborates with IT teams for complex issue resolution and process improvement
Acts as a liaison between the IT department and other business units, ensuring aligned objectives
Assists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needs
Contributes to IT knowledge base by documenting frequent user queries and resolutions
Provide first-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and network
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clients
Create, maintain, and distribute reports of progress to senior leadership
Maintain ticketing system with up-to-date solutions and clear record of activities
Preferred
CompTIA A+
COMTIA Network+
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Professional (MSP)
Cisco Certified Network Associate (CNA)
Benefits
Training Opportunities: We believe in lifelong learning and provide numerous avenues for skill enhancement.
Fully Invested 401K Plan: We help secure your future with a fully invested 401K plan.
PPO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.
Employer-Paid Dental and Vision Plans: We cover dental and vision plans, ensuring our employees have access to comprehensive health care.
Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.
Wellness Program: We promote a healthy lifestyle with our wellness program.
Catered Lunches: Enjoy delicious catered lunches regularly.
Company
Moser Consulting
People ask us what Moser Consulting does. But they like to frame our answer by saying what they think you deserve instead.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tyron Moser
President/CEO
L
Lou Russell
Managing Practice Director / Learning
Company data provided by crunchbase