Macy's · 1 day ago
Concierge, Herald Square - Part Time
151 West 34th Street, New York, NY, 10001, US
Full-time, Part-time
Onsite
New Grad, Entry LevelMacy's is proudly America’s Department Store, known for its commitment to outstanding customer service and community engagement. As a Visitor Center Professional, you will provide concierge-style service, assist customers with their needs, and help drive sales through various initiatives.
Consumer GoodsFashionRetail
Responsibilities
Provide concierge-style service at all times including in-store directions, product information, guest services information and sales; accountable for performing register transactions and participating in the daily opening and closing sales process
Learn and maintain current knowledge of store’s services, layout, products, marketing programs and media plans
Commitment to building customer relationships
Assist with driving sales, marketing shopping packages and group tours
Accountable for visitor center tracking, reporting, ordering and distribution of materials (including 10% savings coupons in store)
Manage convention group business, including solicitation, follow-up and shipment of collateral
Assist with in-store and external Tourism related events as needed
Dependable attendance and punctuality
Qualification
Required
No Education or Experience Required
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Exceptional customer service skills
Present a professional image consistent with Macy's brand values
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment
Frequently lift/move up to 25lbs
Preferred
Prior experience in sales, administrative, or travel/hospitality preferred
Knowledge of a second language helpful
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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