Macy's · 4 hours ago
Director, Asset Protection Programs, Training, and Compliance
151 West 34th Street, New York, NY, 10001, US
Full-time
Hybrid
Lead/Staff, Director/Executive
$152K/yr - $254K/yr
2+ years expMacy’s is a storied company that has been a part of America's heart for over 160 years. The Director, Asset Protection Programs, Training & Compliance is responsible for shaping and executing enterprise-wide Asset Protection strategies, ensuring alignment with corporate objectives and fostering a culture of accountability and continuous improvement.
Consumer GoodsFashionRetail
Responsibilities
Lead the Asset Protection communication strategy, ensuring consistent messaging and awareness across the organization
Establish and maintain AP policies, standards, and best practices aligned with company objectives and legal requirements
Collaborate with merchant and leased partners to drive enterprise-wide shortage reduction, fraud prevention, and operational effectiveness initiatives
Partner with Legal, HR, and Diversity teams to ensure compliance and address AP-related incidents and policy violations
Design, implement, and oversee comprehensive AP training programs for central, store, and supply chain teams
Integrate AP standards into onboarding and ongoing training in collaboration with Learning & Development partners
Explore innovative methods and technology to enhance training efficiency, engagement, and effectiveness
Ensure consistent adherence to AP procedures and processes across all locations
Administer compliance strategies, including PACS, and manage CBOR incidents
Serve as a liaison with Legal on AP conduct, customer experience matters, and investigations
Ensure thorough documentation, maintain case quality, and uphold legal standards in all investigations and compliance activities
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Bachelor's degree or equivalent work experience in a related field
2+ years of prior leadership experience
Ability to partner effectively with regional leadership, AP peers, merchants, leased partners, Legal, HR, and Diversity teams
Excellent verbal and written communication skills
Demonstrated leadership experience, including guiding teams, influencing stakeholders, and negotiating to achieve desired outcomes
Strong ability to engage with diverse groups and foster positive relationships
Proficiency in identifying issues quickly and developing solutions
Experience in lead generation, case development, investigative interviews, and utilizing exception reporting
Skilled at designing, delivering, and overseeing AP training programs
Resourceful, self-motivated, and able to work independently or collaboratively
Ability to monitor performance, hold teams accountable, and motivate employees
Demonstrates the highest standards of integrity, ethical judgment, and professionalism
Ability to lift at least 30 lbs, remain in a stationary position for at least two consecutive hours, and perform physical tasks such as stooping, kneeling, crouching, and climbing ladders
Able to work a flexible schedule based on department and company needs
Able to travel within division/market of responsibility with periodic need to travel overnight
Regular physical presence in Macy's store locations, with an opportunity for remote work when needed
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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2026-01-24
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