Mexican American Opportunity Foundation (MAOF) · 13 hours ago
Family Case Specialist
Los Angeles County, CA
Contract
Onsite
New Grad, Entry LevelMexican American Opportunity Foundation (MAOF) is dedicated to providing support to families, and they are seeking a Family Case Specialist to deliver case management services to families enrolled in their subsidized childcare program. The role involves maintaining case records, ensuring compliance with funding requirements, and assisting families and providers with their concerns.
EducationSocial Assistance
No H1B
U.S. Citizen Only
Responsibilities
Ensure that all assigned cases are maintained up to date and are re-certified in compliance with contracts Funding Terms & Conditions and agency policies and procedures
Perform case maintenance such as initial enrollments, re-certifications, provider changes and any other job-related duties
Maintain accurate caseload
Maintain an ongoing appointment book to ensure that the appointment is given sufficient time to complete the purpose of visit by the participant
Obtain, read,and understand program Funding Terms & Conditions, program philosophy, the personnel handbook, parent and provider hand books and any other job-related material covering all aspects of the program
Must have the ability to follow up on all cases to ensure that all contract information is accurate
Assist with provider and parent concerns, to resolve issues affecting program
Print and mailout all assigned caseload attendance logs to the childcare provider in a timely manner
Recruit families in need of care and maintain an up-to-date eligibility list
Enroll families, in accordance with all applicable rules and regulations, as directed by Program Supervisor/Manager/Director
Ability to process, bill, and reconcile family fee payments and accounts, in accordance with all applicable rules and regulations
Adhere to organization and program policies, standards, and procedures
Safeguards confidentiality of information and records
Regular attendance based on program needs and requirements
Duties and responsibilities may be added, deleted, and/or changed at the discretion of the program
Performs other related duties as assigned
Qualification
Required
High School Diploma or equivalent; AA degree or higher preferred
Bi-lingual English/Spanish required
Ability to perform complex program requirements
Ability to work Monday through Friday, regular schedule hours and on weekends if needed
Strong organizational, analytic, and administrative skills
Proficient in reading, writing, math, and understanding of work-related material
Strong written and oral communication skills required
Excellent customer service and problem resolution skills
Computer skills with proficiency in Microsoft Office and internet
Experience handling sensitive and confidential matters
Must be able to work with minimum supervision in a fast-paced environment
Must be in good physical and mental condition
Must pass the T.B. test, drug screening and physical examination
Successful background and criminal clearance required and maintained, but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), and Child Abuse Index, or as required by the program
Must always possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment
Must possess own vehicle, a valid California Driver's License and appropriate automobile insurance at all times
Ability to drive and travel, as required
Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under the tight deadlines even when there are competing requirements and changes in assignments
Preferred
Experience working with child care providers and CalWORKs participants receiving subsidized childcare assistance preferred
Working knowledge of existing County welfare system, preferred
Company
Mexican American Opportunity Foundation (MAOF)
Mission: The mission of the Mexican American Opportunity Foundation (MAOF) is to provide for the socio-economic betterment of the greater Latino community of California, while preserving the pride, values and heritage of the Mexican American culture.
Founded in 1963
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vicky Santos
Chief Operating Officer
Recent News
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