Motion Recruitment · 8 hours ago
Technical Support Representative
Allen, TX
Contract
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expMotion Recruitment is seeking a Technical Support Representative to provide Tier I technical support to law enforcement customers. The role involves diagnosing and resolving technical issues through various communication channels while maintaining relationships across departments.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Answer inbound and make outbound technical support calls (30-40 calls/day)
Self assign and take full ownership of support tickets
Diagnose and resolve hardware/software/network issues
Document product issues, workarounds, and fixes
Communicate outage notifications and ticket status updates to customers
Follow internal escalation procedures
Interface with Tier II support as needed
Help maintain the online Knowledge Base
Provide technical assistance to Regional Sales Managers
Participate in afterhours support rotation
Act as a Customer Advocate
Qualification
Required
2-3+ years of IT helpdesk and/or application support experience
Extensive troubleshooting experience across Hardware
Extensive troubleshooting experience across Software
Extensive troubleshooting experience across Networking
RAID technologies & virtual disk experience
SQL Server queries/updates
Windows Server (2016/2012/2008) + Windows 7/8/10
Linux CLI experience (Ubuntu/CentOS preferred)
Azure Cloud familiarity
Active Directory, DNS
Routers, switches, VLANs, VPN, DHCP, TCP/IP
WiFi technologies
Virtualization (HyperV, VMware)
Internet protocols & certificates (HTTPS, SSL/TLS, etc.)
PowerShell scripting
Ability to write Knowledge Base articles & FAQs
Preferred
Linux CLI experience (Ubuntu/CentOS preferred)
Company
Motion Recruitment
Motion Recruitment, a Kelly® Company, delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.
501-1000 employees
H1B Sponsorship
Motion Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2024-05-03Acquired
2018-04-30Private Equity
1998-06-04Private Equity
Leadership Team
Beth Gilfeather
CEO
Brad Page, MBA
Chief Financial Officer
Recent News
Kelly Services, Inc.
2025-10-28
TradingView
2025-02-14
Business Journals
2024-05-05
Company data provided by crunchbase