BravoTECH · 5 hours ago
IT Service Desk II - Syracuse, NY
Syracuse, NY
Full-time
Onsite
Senior Level
5+ years expBravoTECH is seeking a highly qualified IT Service Desk II professional to join a well-rounded, collaborative team supporting multiple healthcare sites. The ideal candidate will bring strong technical skills and excellent communication abilities to provide Level II service desk and field support across various locations.
Information TechnologyProject ManagementStaffing Agency
Hiring Manager
Eric Scrivner
Responsibilities
Provide Level II service desk and field support across multiple locations
Support Windows 10 PC refreshes, ERM printing, and Windows/Azure Office products
Travel to remote offices (including Canton, NY) 1–2 times per month as needed (mileage reimbursed)
Communicate effectively with physicians, executives, and C-suite stakeholders
Participate in a rotating onsite schedule, with flexibility to help build weekly site visit plans
Qualification
Required
5–7 years of IT support experience
Strong Windows 10 and Microsoft/Azure product support
Experience with ITIL / ITSM frameworks (ITIL v4 preferred)
Professional, outgoing, and team-oriented communication style
Preferred
Healthcare IT background preferred
Certifications such as A+, Network+, MCP preferred
Company
BravoTECH
BravoTech is a dynamic company that specializes in offering a complete range of IT staff augmentation and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Beattie
Chief Financial Officer
Rob Duhon
Chief Operating Officer
Company data provided by crunchbase