HCLTech · 2 hours ago
System Administrator
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$42K/yr - $68K/yr
3+ years expHCLTech is a technology services company seeking a System Administrator to ensure timely customer service and resolve issues efficiently. The role involves monitoring incident and request queues, analyzing trends in issue reporting, and developing preventative solutions.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Nishant Panchal
Responsibilities
Ensures that team members provide timely and considerate customer service to end users
Quickly and efficiently addressing any customer escalation
Investigating and quickly resolving problems
Ensuring Incident and Request queues are actively monitored and kept within KPI SLAs
Analyse and identify trends in issue reporting and devise preventative solutions, offering suggestions for process improvements and developing the new procedures
Qualification
Required
3 – 5 years' experience in IT large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function
3 – 5 years' practical experience supporting technical end-user platforms such as: Virtual Data Rooms (VDR) / DocuSign / SharePoint Online / OneDrive / MSOffice
Experience in co-ordinating routine production activities and resource scheduling
Experience of run-book execution
Experience of supporting complex application and infrastructure domains
Experience of supervising a team
Experience working with SLAs
ITIL / best practice service context
Familiarization with Agile
Profound analytical skills
Ability to work in virtual teams and in a matrix structure
Working knowledge of incident tracking tools (i.e., Service Now, etc.)
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase