Kentucky Farm Bureau Insurance · 3 hours ago
Claim Support Representative I
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expKentucky Farm Bureau Insurance is seeking a Claim Support Representative I to provide clerical and administrative support for the District Claim Manager and staff. The role involves handling claims efficiently, maintaining relationships with agency personnel, and ensuring compliance with claims practices.
Financial ServicesInsuranceReal Estate
Responsibilities
Support the corporate strategy and our commitment to the member relationship
Support the strategic mission of the Claims function as it relates to goals for the organization
Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices
Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner
Answer the telephone, direct calls, handle inquiries
Assist District Claim Manager and other Regional Claim Office staff
Review loss reports and confirm coverage
Conduct prompt and thorough investigations of losses
Maintain and thoroughly document electronic claim files to support actions taken
Handle claims in an efficient and accurate manner
Maintain proper reserves and diaries on claim files
Promptly evaluate and resolve claims through settlement or denial
Complete assignments
Serve as a catastrophe team member or assist in other claim offices or locations as required
Demonstrate a positive and supportive attitude
Regular, predictable attendance as employee has to physically be in the office
Assist and cooperate with Kentucky Farm Bureau and Agency Personnel
Attend and participate in company meetings, seminars, and continuing education activities
Provide assistance to other claim offices
Promptly report complaints and respond, as directed
Maintain and properly use company facilities, equipment, and supplies
Assist in the handling of salvage and subrogation
Transcribe recorded correspondence
Qualification
Required
High school diploma or GED
Obtain a Kentucky Staff Adjuster License within one year of employment
Courteous telephone manner
Average typing skill with emphasis on accuracy (35 WPM)
Preferred
Minimum one years' experience in an office or one year at a business/secretarial college preferred
Knowledge of word processing software desired
Experience with office machines desired
Company
Kentucky Farm Bureau Insurance
Kentucky Farm Bureau Insurance is an property and casualty insurer.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Sparrow
CEO and Executive Vice President
Recent News
Lane Report | Kentucky Business & Economic News
2025-07-28
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