Sira Consulting, an Inc 5000 company · 6 hours ago
Deskside Support Technician
Frisco, TX
Contract
Onsite
Senior Level
5+ years expSira Consulting is an Inc 5000 company seeking a Deskside Support Technician with hands-on experience in supporting Macintosh and Windows platforms. The role involves performing problem analysis and resolution for various end-user computing hardware and software, while ensuring adherence to Service Level Agreements and providing excellent customer service.
ContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software when required and direct the team
Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
Demonstrate outstanding understanding and communication when working with clients
Work with vendors to add/change/remove account contracts
Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce
Must be ready to cover extended business hours’ support (7am-7pm) with occasional on-call remote support
Ability to Travel on rare occasions (less than 20%) as per business need
Qualification
Required
5+ years' experience supporting Macintosh and Windows platform based Laptop and Desktop, peripherals, and printers, both standard and custom software
Excellent customer service and communication skills
Highly Knowledgeable (L1+ Skills, 5+ years' relevant experience) in Desk side support function in large fast paced and demanding enterprise environments
Must be highly motivated and able to work independently and adhere to scheduled shifts responsibly
Very strong customer service mindset with focus on achieving high customer satisfaction
Very strong English written and verbal communication skills including proper grammar and professional language suited to customer communication
Should be able to analyze and prioritize workload in the queue to ensure response and resolution times are within SLA's and meet customer expectations
Innovative team player with strong analytical problem solving and interpersonal skills
Preferred
Ability to Travel on rare occasions (less than 20%) as per business need
Must be ready to cover extended business hours' support (7am-7pm) with occasional on-call remote support
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase