Bass Pro Shops · 5 hours ago
Regional TMBC Operations Manager
United States
Full-time
Remote
Senior Level
5+ years expBass Pro Shops is a leading retailer in outdoor recreation and lifestyle products, and they are seeking a Regional TMBC Operations Manager. This role is responsible for providing sales, operational, service, and parts support for Tracker Marine Boat Center dealerships, collaborating with leadership to drive performance and enhance customer experience.
E-CommerceHuntingRetail
Responsibilities
Deliver world-class customer service by promoting a positive and productive experience for outfitters and customers; promptly resolve complaints and concerns
Act as a trusted business partner to store leadership, collaborate with retail General Managers, Regional Directors, and Boat Managers to evaluate operations, identify opportunities, and recommend strategies to improve results
Drive store-level performance across sales, service, and parts by implementing company programs and reviewing key performance indicators including labor, sublet, and parts sales margins
Provide expert-level guidance in developing and supporting sales and service productivity goals for Sales and Service Outfitters
Conduct regular visits to TMBC locations to evaluate operations, provide feedback, and support team development
Lead or participate in regional calls and meetings to roll out initiatives, communicate updates, and reinforce awareness of marketing campaigns, promotional activities, and policy changes
Monitor and address sales, service, and parts performance metrics, including CSI (Customer Satisfaction Index) trends
Oversee and train on the use of the Dealer Management System (DMS), including Unit Sales, Work Order processing, Warranty Claim submission, and Parts Department operations
Partner with store leadership to develop Sales and Service Managers and key hourly positions through recruitment, training, and performance management practices
Collaborate with internal WRMG Warranty and Customer Service Teams to report and resolve product quality issues
Support execution and audit compliance for TMBC and Internal Audit programs; take corrective action as needed
Represent the brand and dealership at special events such as boat shows, open houses, and offsite community activations
ALL OTHER DUTIES AS ASSIGNED
Qualification
Required
Minimum Degree Required: High School Diploma or Equivalent
Years of experience: Minimum of 5 years of leadership experience in dealership, marine, or powersports operations, preferably with TMBC, Bass Pro Shops, Cabela's, or WRMG
Must possess and maintain a valid driver's license
Ongoing verification of driving eligibility will be conducted to ensure compliance with company and regulatory standards
Must be at least 21 years old to qualify for this position
Strong financial and operational acumen, including analysis of sales, margins, labor efficiency, and customer satisfaction metrics
Exceptional verbal and written communication skills; able to influence and support leaders at all levels of the organization
Strong problem-solving and decision-making skills with the ability to manage multiple priorities and initiatives
Proficient in Microsoft Office, database systems, electronic point-of-sale, and inventory management platforms
Demonstrates positive leadership, fosters teamwork, and encourages continuous improvement through constructive feedback
Confident in delivering presentations, leading meetings, and coaching frontline leaders
Must have and maintain a company-approved driving record
Extensive travel required: 2–3 weeks per month across assigned region(s)
Preferred
Preferred Degree: Bachelor's Degree or equivalent experience in the boating industry, retail or wholesale operations
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
10001+ employees
H1B Sponsorship
Bass Pro Shops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (15)
2022 (14)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
2026-01-23
Talk Business & Politics
2026-01-22
Company data provided by crunchbase