Highridge Medical · 2 hours ago
Cust Svc Supervisor
Westminster, CO, US
Full-time
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
3+ years expHighridge Medical creates the world’s most innovative spinal solutions and is seeking a proactive and experienced Sales Support Supervisor to lead their sales support team. The role involves overseeing daily operations, ensuring exceptional customer service, and maintaining strong relationships with distributor partners.
ManufacturingMedical
Responsibilities
Supervise and mentor the sales support team, providing guidance and support to ensure high performance and professional development
Oversee the handling of customer inquiries via phone and email, ensuring accurate information and prompt resolution of issues
Ensure the timely and accurate completion of shipments and order entry information, maintaining high standards of delivery
Coordinate with the sales team to manage order-related requests, ensuring smooth operations
Collaborate with various departments to ensure timely delivery of products and services, addressing any logistical challenges
Supervise the monitoring of inventory levels, communicating backorders and estimated times of arrival (ETA) to relevant stakeholders
Assist distributor partners in maintaining appropriate inventory levels, providing necessary support and guidance
Maintain and disseminate a high level of product knowledge within the team to effectively support the sales team and customers
Collect and analyze feedback from customers and the sales team, reporting trends and concerns to management for continuous improvement. Track department and individual KPIs
Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support operations
Qualification
Required
High school diploma or equivalent
3+ years in a sales support or customer service role
At least 1 year in a supervisory position or 5 years in a support role
Strong leadership and team management skills
Excellent communication and interpersonal skills
Organizational skills
Attention to detail
Ability to work independently and as part of a team
Problem-solving skills
Proactive attitude
Preferred
Bachelor's degree in business, marketing, or a related field
Experience in the medical device or healthcare industry
Company
Highridge Medical
Highridge Medical is a medical device company focused on designing and commercializing novel and proprietary products and solutions. It is a sub-organization of H.I.G. Capital.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-18Acquired
Recent News
2026-01-21
2025-11-27
Company data provided by crunchbase