Agiliti · 5 hours ago
Customer Care Specialist
United States
Full-time
Remote
Entry Level
$13.88/hr - $34.75/hr
2+ years expAgiliti is a health services company that provides medical equipment management solutions. They are seeking a Customer Care Specialist to deliver outstanding service to customers, resolve product or service problems, and maintain accurate customer data throughout the order process.
Health Care
Responsibilities
Provides comprehensive corporate contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site
Maintains comprehensible records of all customer interactions in call center databases
Maintains accurate customer data by updating system information
Identify customers’ needs, clarify information, research issues, and provide accurate, satisfactory answers to customer queries and concerns. Follows call center scripts when handling different topics
Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determine the cause of the problem; guiding customer through troubleshooting select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
General knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialist
Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to Inside Sales specialists for follow up
Qualification
Required
High School Diploma or 2 years of equivalent experience required
Available to work weekends and holidays as needed
Strong Communication Skills: Strong phone and verbal communication skills along with active listening
Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure
Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products; applies independent judgment to recommend products for a given customer's situation
Organization Skills: Practiced documentation skills and detailed oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success
Relationship Building and Influence Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone
Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective
Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems
Preferred
Previous experience in a high-volume call center is preferred
Ability to multi-task, set priorities and manage time effectively is preferred
Proven track record of new business generation resulting in increased revenue
Health care industry knowledge preferred
Benefits
Health insurance options for Medical, Dental & Vision plans
Short- and Long-Term Disability plans
Flexible Spending Accounts
Health Savings Accounts
Life Insurance Options
Paid Time Off
401K Saving Plan with employer match
Employee Discounts
Tuition Reimbursement
Daily Pay program
Employee Assistance Program
Wellness programs
Company
Agiliti
Agiliti is a provider of health care technology management and service solutions to the health care industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-02-26Acquired
2021-04-22IPO
Leadership Team
Tom Boehning
Chief Executive Officer and Board Member
Tom Leonard
CEO and Board Member
Recent News
Medical Xpress - latest medical and health news stories
2025-10-02
Company data provided by crunchbase