KTek Resourcing · 5 hours ago
Deskside Support Technician
Frisco, TX
Contract
Onsite
Senior Level
$22/hr - $22/hr
5+ years expKTek Resourcing is seeking a Deskside Support Technician to provide hands-on technical support for Macintosh and Windows platforms. The role involves problem analysis and resolution of technical issues related to end-user computing hardware and software.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Muskan Mathur
Responsibilities
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software when required and direct the team
Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
Demonstrate outstanding understanding and communication when working with clients
Work with vendors to add/change/remove account contracts
Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce
Must be ready to cover extended business hours’ support (7am-7pm) with occasional on-call remote support
Ability to Travel on rare occasions (less than 20%) as per business need
Qualification
Required
5+ years' experience supporting Macintosh and Windows platform based Laptop and Desktop, peripherals, and printers, both standard and custom software
Excellent customer service and communication skills
Highly Knowledgeable (L1+ Skills, 5+ years' relevant experience) in Desk side support function in large fast paced and demanding enterprise environments
Must be highly motivated and able to work independently and adhere to scheduled shifts responsibly
Very strong customer service mindset with focus on achieving high customer satisfaction
Very strong English written and verbal communication skills including proper grammar and professional language suited to customer communication
Should be able to analyze and prioritize workload in the queue to ensure response and resolution times are within SLA's and meet customer expectations
Innovative team player with strong analytical problem solving and interpersonal skills
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase