PerkinElmer · 23 hours ago
Associate Customer Support Engineer
Merck (Boston) - Customer Site MA
Full-time
Onsite
Entry Level
$56K/yr - $84K/yr
1+ years expPerkinElmer is a leader in scientific solutions with a mission of innovating for a healthier world. The Associate Customer Support Engineer will focus on installs, repairs, maintenance, and validation of multi-vendor equipment at customer sites, ensuring timely and effective service delivery.
HardwareHealth Care
Responsibilities
Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Deliver customer familiarization for instrument operation and maintenance
Drive toward zero service recalls
Maintain updated documentation around dispatch, inventory and service support functions of the job
Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc
Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc
Liaise daily with other Scientific Services staff across all sites
Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule
Performs all work in accordance with established safety procedures
Complies with all company policies and procedures and adhere to company standards
Escalates in a timely manner any issues or concerns that arise
Performs other duties as required
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualification
Required
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1+ years of experience OR
High School Degree or equivalent with 3+ years of related experience
Technical problem-solving skills and attention to detail
Strong communication skills both written and verbal
Self-motivated and ability to work under pressure to balance conflicting deadlines
Initiative driven with proactive skill set to improve processes
Service orientated attitude combined with innovative thinking
Strong interpersonal skills; strong team player with customer satisfaction focus
Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Experience performing maintenance and repairs on Waters LC and Agilent LC systems
Preferred
Bachelor's degree
Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
Excellent written and verbal communication skills
Knowledge and understanding of EHS procedures
Experience of working with CMMS databases
Ability to multitask and prioritize own workload
HPLC, UPLC, LCMS, single quad mass spec, or FSC experience
Exposure to analytical equipment and/or lab environment
Knowledge of laboratory safety practices
Vendor issued certification on relevant laboratory equipment
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
5001-10000 employees
H1B Sponsorship
PerkinElmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
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