GoGuardian · 4 hours ago
Customer Success Manager - Enterprise
United States
Full-time
Remote
Mid Level
$120K/yr - $120K/yr
3+ years expGoGuardian is an outcomes-focused learning company dedicated to improving learning environments for K-12 education. The Customer Success Manager will be responsible for retaining and growing customer accounts, ensuring maximum value from GoGuardian's solutions, and driving renewals and expansions.
E-LearningEdTechEducationInternetSoftware
Responsibilities
Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration
Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets
Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices
Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed
Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience
Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis
Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty
Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to Customer Success, ensuring alignment on customer needs and objectives
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a client-facing sales role
Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
Skilled in navigating customer objections and negotiating toward value-based outcomes
Owns renewal and expansion motions, consistently delivering against ARR targets
Able to work cross functionally with channel and sales
Practice detailed sales data hygiene in salesforce and other sales tools
Eager to take initiative in a fast-paced, ever-changing, dynamic environment
Fueled by the opportunity to truly impact the education landscape
Benefits
Competitive pay
Complete health insurance
401(k) matching
Employee equity plan
Flexible time off
Paid holidays
Paid parental leave
Wellness days
Paid year-end holiday break
Work from home funds
Fertility & adoption reimbursement
Company
GoGuardian
GoGuardian is an edtech startup that makes subscription software for K-12 schools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Tiger Global ManagementSumeru Equity PartnersTodd Mackey
2021-08-05Private Equity· $200M
2018-05-24Private Equity
2018-02-01Secondary Market
Leadership Team
Rich Preece
CEO at GoGuardian
Advait Shinde
Co-Founder and Exec Chairman
Recent News
2026-01-12
2025-11-11
Company data provided by crunchbase