InfiCare Inc. · 11 hours ago
Service Manager – EUC
San Diego, CA
Contract
Onsite
Senior LevelInfiCare Inc. is seeking a Service Manager for EUC to own the end-to-end EUC service for WPS, focusing on SCCM/Intune, Nexthink, AVD, and security across the endpoint estate. The role involves leading teams, enforcing ITIL/ITSM governance, and driving improvements in user experience and compliance.
Information Technology & Services
Responsibilities
Lead SCCM/Intune, Nexthink/DEX, Tools/ServiceNow, AVD, and Security functions; build capabilities, coach for shift‑left, and drive continuous improvement
Adopt Nexthink library packs; set & track DEX KPIs (experience score); run monthly DEX reviews and corrective actions
Design, deploy, and maintain baselines; software distribution, patching, compliance; govern IBCM health
Ensure availability, security, performance; partner with application teams and end users
Own zero‑day/runbooks, risk reduction controls, phased rollout, CAB/change approvals, and stakeholder communications per approved templates
Implement OEM‑aligned processes for driver/firmware packaging and deployment; track compliance and impact on incidents
Own AMDB and CMDB accuracy & quarterly reconciliation; run entitlement allocation; manage EOL refresh & decommission with audit‑ready evidence; coordinate warehouse logistics/inventory
Lead EUC inputs for MBR/QBR, CSI register, SIPs, and Contract Compliance deliverables
Ensure RCA timeliness/quality; drive permanent fixes with cross‑tower owners
Govern OEM & tooling vendors, SLAs, and renewals; manage asset lifecycle
Coordinate with City and InfoSec stakeholders per contact lists/templates during incidents/changes
Qualification
Required
Bachelors in IT/CS or equivalent experience
Hands-on leadership across SCCM, Intune, Nexthink/DEX, AVD, ServiceNow, and endpoint security
Strong ITIL/ITSM governance; proven incident/change/problem leadership
Experience with asset/CMDB lifecycle and warehouse/inventory workflows
Preferred
ITIL v3/4
Company
InfiCare Inc.
Based in the Washington DC area, since 2001 InfiCare Technologies has been providing IT, HealthCare & non-technical staffing services to its clients across the US.
Founded in 2001
201-500 employees
H1B Sponsorship
InfiCare Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase