UMB Bank · 4 hours ago
Card Operations Specialist
United States
Full-time
Remote
Mid, Senior Level
$51K/yr - $99K/yr
5+ years expUMB Bank is a financial institution seeking a Card Operations Specialist to support their Card Operations team. This role involves managing operational duties related to card programs, ensuring system stability, and collaborating with various stakeholders to enhance service delivery.
BankingFinanceFinancial Services
No H1B
Responsibilities
Serve as primary operational support resource for the TSYS Loyalty Platform (TLP)
Support loyalty program research, monitoring, ticket inquiries and projects
Monitor daily platform activity to ensure transaction accuracy, data integrity, and system performance
Troubleshoot platform issues and coordinate resolution with TSYS and internal technology partners
Perform testing and validation for system enhancements, configuration changes, and vendor releases
Maintain platform documentation, workflows, and operational procedures
Support implementation of new loyalty programs, product enhancements, and platform updates
Execute monthly First Line of Defense (FLOD) control testing in accordance with risk and compliance requirements
Perform assigned operational control procedures and validate adherence to policies and regulatory standards
Document testing results, evidence, and remediation actions
Identify operational risks, control gaps, and process deficiencies and escalate appropriately
Support regulatory exams, audits, and internal reviews by providing documentation and operational insights
Analyze operational data, reports, and trends to identify performance issues and improvement opportunities
Develop operational reporting and dashboards for leadership and stakeholders
Provide support services and administration of the UMB debit and credit card programs including but not limited to loyalty programs, terms and pricing, card features/benefits, payment processing, etc
Participate in cross-functional projects related to platform migrations, enhancements, and operational improvements
Perform root cause analysis on platform and operational issues and assist with corrective action planning
Serve as liaison between business teams, technology partners, vendors, and risk stakeholders
Communicate operational issues, platform updates, and control findings clearly and professionally
Support internal training and knowledge sharing related to TLP platform processes and controls
Qualification
Required
Bachelors Degree in Business, Finance, Information Systems or related field OR equivalent work experience
At least 5 years of experience in financial services operations, card operation, or platform support specifically with TSYS
Strong understanding of card operations and transaction processing systems
Experience in banking and/or card payments
Working knowledge of operational risk management and control frameworks
Strong analytical, problem-solving, and troubleshooting skills
High attention to detail with strong documentation and organizational skills
Ability to manage multiple priorities in a fast-paced operational environment
Preferred
Experience supporting TSYS platforms, loyalty systems, or rewards processing environments
Experience performing First Line of Defense (FLOD) control testing or operational risk activities
Experience working with audit, compliance, and regulatory support activities
Knowledge of card network processes and payment ecosystem operations
Benefits
Paid Time Off
A 401(k) matching program
Annual incentive pay
Paid holidays
A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings
Flexible spending
Dependent care accounts
Adoption assistance
An employee assistance program
Fitness reimbursement
Tuition reimbursement
An associate wellbeing program
An associate emergency fund
Various associate banking benefits
Company
UMB Bank
UMB Financial Corporation is a commercial bank that offers various financial services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$606.13M2025-05-29Post Ipo Equity· $294.53M
2024-04-29Post Ipo Equity· $201.6M
2022-09-23Post Ipo Debt· $110M
Leadership Team
Brian Hutchin
Executive Vice President, Director of Healthcare Services at UMB, Institutional Banking Division
Phillip Mason
President of Institutional Banking
Recent News
Life Insurance International
2026-01-15
2026-01-09
Company data provided by crunchbase