Chenega MIOS SBU · 6 hours ago
Knowledge Manager and Trainer
Washington, DC
Full-time
Onsite
Mid, Senior Level
$103K/yr - $130K/yr
5+ years expChenega Military, Intelligence & Operations Support (MIOS) is seeking a Knowledge Manager and Trainer to support a federal government program. This role involves developing, managing, and delivering a comprehensive knowledge management and training program for the ServiceNow IT Service Management Tool, ensuring users have the resources and knowledge needed to support FCC processes.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Develop and manage a comprehensive knowledge management program to support FCC ServiceNow ITSM processes
Conduct business analysis for ServiceNow, including gathering and documenting requirements, analyzing workflows, and identifying opportunities for process improvements
Collaborate with stakeholders to define ServiceNow enhancements, develop user stories, and support Agile development sprints
Create high-quality, accessible educational resources, including training guides, presentations, and multimedia content
Present and demonstrate FCC processes and ServiceNow functionality through live instruction and recorded training videos
Develop custom graphics packages and photographic images to enhance training materials
Create ServiceNow Guided Tours across product areas using Agile methodologies
Maintain training and communications content on all ServiceNow Portals
Document procedures for training, business analysis, and communication support
Ensure accessibility standards and high-quality recordings are met for all training materials
Deliver training sessions tailored to varying user roles, responsibilities, and technical skill levels
Conduct hands-on training workshops and interactive e-learning modules for self-paced learning
Provide regular training updates to reflect ServiceNow feature enhancements and FCC process changes
Collaborate with FCC stakeholders to identify knowledge gaps, training needs, and functional requirements
Gather feedback from participants and incorporate improvements into future training and system requirements
Ensure secure use of government-furnished equipment, screen sharing, and FCC-approved connections for demonstrations
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Education, Communications, or related field OR
High school diploma or GED equivalent with 7+ years of relevant experience may substitute for education
5+ years of experience in knowledge management, training, or instructional design within a federal or enterprise IT environment
2+ years of hands-on experience with ServiceNow ITSM tools, including business analysis, content development, and user training
U.S. Citizenship
Background check with the ability to obtain/maintain a Public Trust
Working knowledge of ServiceNow functionality, workflows, and ITSM modules
Proficiency in business analysis tasks, including requirements elicitation, process mapping, user story creation, and backlog management
Ability to translate business needs into functional ServiceNow requirements and support Agile delivery
Ability to design and deliver engaging training for both technical and non-technical audiences
Skilled in developing multimedia training content, including graphics, video, and interactive modules
Familiarity with accessibility standards for training and communications
Excellent written and verbal communication skills with the ability to translate technical processes into clear, user-friendly guidance
Strong collaboration skills to work with stakeholders, gather feedback, and continuously improve both training and system functionality
Ability to manage multiple projects and deadlines in a fast-paced federal contracting environment
Commitment to high-quality knowledge management practices and continuous user education
Benefits
Well-being programs
Company
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chet Husk
Chief Technical Officer
Sarah Bruno, SHRM-CP
Human Resources Business Partner
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