Fidelity Bank · 2 hours ago
Director, Program Project Manager Strategy & Planning EC3
Westlake, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expFidelity Bank is seeking a Director for their Program Project Manager Strategy & Planning EC3 position within the Enterprise Customer Contact Center Technology team. This role involves leading complex projects and coordinating efforts across various teams to ensure timely completion and effective execution of program strategies.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Leading large, complex project/process/program management and workstream delivery
Developing and driving the program’s execution strategy and facilitating effective planning
Partnering with leaders to define scope and prioritize work
Creating program roadmaps and coordinating release plans
Defining scope for complex technology projects with a strong understanding of technology delivery, operational readiness, and resiliency
Managing dependencies, risks, and impediments across projects, and escalating when necessary
Building, maintaining, and executing complex multi-organizational project plans
Facilitating both strategic and tactical discussions with product and delivery teams to achieve shared objectives
Collaborating across multiple levels of the organization
Creating executive-level communications for internal updates, effectively conveying complex ideas and providing recommendations
Continuously identifying opportunities to improve program performance
Managing timelines and budgets
Qualification
Required
Bachelor's degree or equivalent experience and 5–8 years in consulting or project/program management roles
A solid understanding of project and program management concepts, frameworks, tools, and methodologies is required
Demonstrated experience in influencing teams and leading large, sophisticated programs in complex organizational and technology environments is crucial
Proficiency in Microsoft Office tools, such as Excel, PowerPoint, Word, Microsoft Project and Outlook, is required for generating high-level presentations, Excel models, pivot tables, and reports
Strong executive presence and storytelling skills are crucial, as well as the ability to foster agreement and collaborator support
Ability to interact with technical teams to craft solutions that fulfill project requirements and be flexible in response to evolving needs and priorities
Preferred
Knowledge of Agile methodology and delivery (Scrum Master/other Agile certifications) is advantageous
A solid grasp of cloud platforms, API and microservices architecture, cybersecurity, regulatory compliance, and DevOps/CI/CD automation
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase