USAA · 4 hours ago
Manager, Claims Operations - Property Express
San Antonio Home Office I
Full-time
Onsite
Mid, Senior Level
$103K/yr - $198K/yr
6+ years expUSAA is dedicated to empowering members to achieve financial security through exceptional service. As a Manager in Claims Operations, you will lead a team responsible for servicing members and managing claims processes, while driving operational improvements and compliance.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Inspect and review quality of claim files and provide feedback to employees as appropriate
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks
Handle escalations and make appropriate decisions based on the policy
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert
Hire, develop, and coach claims employees for results delivery
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role
Preferred
Previous or current Xactimate knowledge and experience for both contents and dwelling estimating
Masters, MBA, and/or CPCU, SCLA, AIC designation
Experience in handling and interpreting Property Claims
Experience with virtual adjusting tools (claim experience, MICA validate)
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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