Customer Service Representative (Remote) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Terminix · 7 hours ago

Customer Service Representative (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Customer Service Representative role involves handling inbound and outbound customer contacts to solve needs and expand relationships while providing high-quality service experiences.

Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
check
H1B Sponsor Likelynote

Responsibilities

Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
Cultivates and maintains ongoing customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Handles incoming calls from technicians to provide support

Qualification

Customer service experienceVerbal communication skillsComputer proficiencyMicrosoft WordMicrosoft ExcelWork flexible hoursProblem-solving skillsInterpersonal communication

Required

2 years of customer service experience
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem-solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work a flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during the scheduled shift
Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable
Child / dependent care is necessary during the hours of the scheduled shift
High school diploma or GED

Preferred

Ability to type 36 wpm

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)

Company

Terminix

twittertwittertwitter
Glassdoor3.2
company-logo
Terminix specializes in providing residential and commercial pest control.
dateFounded in 1927
location
Memphis, Tennessee, USA
people-size10001+ employees
web-link
http://www.terminix.com/

H1B Sponsorship

Terminix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-12-14Acquired

Leadership Team

leader-logo
Mark Freeman
Chief Customer Officer
linkedin

Recent News

AL.com
Termite company owes $6 million to Alabama amusement park, arbitrator says
2026-01-03
Business Insider
Workers are back in offices — and so are the bedbugs
2025-10-22
EIN Presswire
Pest Control Market to Reflect Significant Incremental Opportunity During 2025-2034
2025-10-13
Company data provided by crunchbase