The University of Kansas Health System · 6 hours ago
Desktop Support Tech I
Lenexa, KS
Full-time
Onsite
Entry Level
1+ years expThe University of Kansas Health System is focused on providing quality health services, and they are seeking a Desktop Support Tech I to assist users with desktop computing platforms and software. The role involves installation, configuration, and ongoing support, while maintaining knowledge articles and collaborating with vendors to resolve technical issues.
Clinical TrialsEducationEmergency MedicineHealth Care
Responsibilities
Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines
Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner
Works with third-party vendors to resolve technical problems with desktop computing equipment and software
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department
Participates in Hospital technology projects as assigned
Maintains an accurate accounting of time spent on end user issues and on HITS projects
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs)
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures
Demonstrates the ability to manage time and resources in the best interest of the Hospital
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital
Trains end users on basic hardware, software and network resources, on a one-on-one basis
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas
Participates in on-call rotation to provide end user support during off hours, holidays and weekends
Demonstrates a willingness to work in a team-oriented, collaborative environment
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Qualification
Required
Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree
High School Graduate or GED
Preferred
Training or experience in Windows operating system and/or Apple ecosystems
Experience in face to face or online customer service/support
Company
The University of Kansas Health System
The University of Kansas Health System is an academic medical center for complex care and diagnosis.
10001+ employees
H1B Sponsorship
The University of Kansas Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Tammy Peterman
President, Kansas City Division, Executive VP/Chief Operating Officer and Chief Nursing Officer
Recent News
"사이버보안 '성숙' 단계인 국내 기업 3%에 불과" 시스코 | CIO
2025-05-08
2023-08-01
Company data provided by crunchbase