Horizontal Talent · 4 hours ago
Implementation Specialist Lead
Santa Rosa, CA
Contract
Onsite
Senior LevelHorizontal Talent is seeking an enthusiastic Implementation Specialist Lead to join their dynamic team. This role offers a unique opportunity to contribute to client onboarding and training while enhancing organizational processes in a collaborative environment.
Business DevelopmentConsultingStaffing Agency
Responsibilities
Oversee the setup of new client accounts and ensure timely updates to existing accounts across various systems
Lead and direct the Implementation team, assigning tasks and participating in account administration as necessary
Collaborate with cross-functional teams to maintain accurate client data and improve implementation processes
Facilitate customer onboarding and training, ensuring a smooth transition for new clients
Monitor team performance and metrics, reporting regularly to leadership and addressing any issues that arise
Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency
Qualification
Required
Oversee the setup of new client accounts and ensure timely updates to existing accounts across various systems
Lead and direct the Implementation team, assigning tasks and participating in account administration as necessary
Collaborate with cross-functional teams to maintain accurate client data and improve implementation processes
Facilitate customer onboarding and training, ensuring a smooth transition for new clients
Monitor team performance and metrics, reporting regularly to leadership and addressing any issues that arise
Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency
Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks effectively
Excellent verbal and written communication skills, fostering a positive customer service experience
Proven leadership abilities with experience in managing and supervising team members
Proficiency in Microsoft Excel, Word, and Outlook
Strong analytical skills and the ability to self-motivate in a fast-paced environment
Preferred
A four-year degree from an accredited institution is preferred but not mandatory
Familiarity with Salesforce or similar CRM platforms is advantageous
Demonstrated initiative and a proactive approach to problem-solving
Company
Horizontal Talent
Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Langevin
Co-Founder and CEO
Company data provided by crunchbase