Technical Assent · 22 hours ago
Consultant – Defense Service Transformation
Washington, DC
Full-time
Hybrid
Entry, Mid Level
2+ years expTechnical Assent is passionate about services – in government, business, and not-for-profit. The Consultant role involves delivering exceptional service experiences and collaborating with clients to solve complex business problems.
Information TechnologyInternet
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interacting with stakeholders to understand project needs, collect and synthesize data, and customize solutions
Developing a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
Creating client-ready deliverables with oversight including insights reports, toolkits, resources, and other project related client facing content
Developing quantitative and qualitative data collection tools and conduct data collection and data analysis
Scheduling, participating in, and taking notes in client facing meetings with key stakeholders and project executives
Collaborating with teammates to produce and present innovative solutions
Independently managing time to complete assigned tasks as part of the larger client engagement
Execute customer research/stakeholder interviews, market research, data analysis, HCD workshopping, co-creation workshop facilitation, concept generation, ongoing multimedia storytelling, and transformation design sprints
Analyze objective research data sets to focus on potential gaps and then design, plan, lead, and execute human-centered research and design sprint teams to test hypotheses, uncover latent needs, insights, and constraints
Utilize a diverse range of best practice research methodologies for all phases of HCD research. Examples may include: in-context observations, ethnographic interviews, surveys, analogous research, data analytics, usability evaluations, workshops, etc
Create client-ready deliverables from conception to presentation
Coordinate with project leadership on direction and progress of project activities
Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
Be flexible as project scope evolves
Elevate risks to Team Leads
Be a strong critical thinker who sees the big picture while staying delivery-driven
Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form
Independently works in a team environment to research, prepare and deliver high quality, on-time deliverables to clients
Builds trust and rapport with clients by seeing assigned tasks in the context of broader strategic goals, anticipating risks and needs, and supporting decisions through well researched, data-driven reports or other inputs to deliverables
Independently manages time to complete assigned tasks, leads others in completing simple tasks, and contributes to team effort
Broadens general knowledge, skills, and abilities within Technical Assent Capability Areas
Develops deeper practical expertise in project Capability Areas
Participates in and applies Technical Assent’s consulting approaches and methods
Shares knowledge with internal and external peers through writing and speaking 3-5 times per year
Contributes to organizational capability by building reusable process assets, templates, and tools that improve the consistency of our services
Supports business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts
Recognizes opportunities and helps define customer solutions
Maintains professional demeanor that is consistent with Technical Assent core values at all times
Qualification
Required
Bachelor's degree in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline
2+ years of relevant, professional experience
Knowledge of Human-Centered Design/ Design Thinking, employee experience, customer experience, and/or service design
Curious, problem solving, and open-minded approach to work
Thrive in a continuous Build-Measure-Learn cycle
Engage with technology -- with comfort and ease (Power Point, Word, Excel, Teams, Monday, Slack, etc)
Excellent verbal and written communication skills
Ability to obtain and maintain a SECRET security clearance
Willingness to work on-site in the D.C. Metro area 1-2 times per week
Preferred
Certification in Human Centered Design, design thinking, and/or service design background
Experience Consulting for the Federal Government and/or Department of Defense
Company
Technical Assent
Each time an organization delivers a service, there is an opportunity to engage, uplift.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase