ACL Digital · 6 hours ago
Salesforce Service Cloud Administrator
San Jose, CA
Contract
Onsite
Senior Level
5+ years expACL Digital is seeking a Salesforce Admin to own and evolve their Service Cloud platform supporting a global customer support organization. The role involves administering and optimizing Salesforce Service Cloud, ensuring data integrity, and delivering insights to improve productivity and customer experience.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Responsibilities
Administer and optimize Salesforce Service Cloud (workflows, automation, reports, integrations)
Partner with support ops and Salesforce developers on enhancements and integrations (e.g., Amazon Connect)
Ensure data integrity, security, and platform health
Deliver dashboards and insights that improve agent productivity and customer experience
Qualification
Required
5+ years as a Salesforce Administrator in a support/contact-center environment
Hands-on Service Cloud experience
Salesforce Certified Administrator
Preferred
Advanced Admin or Service Cloud Consultant cert
Amazon Connect or CTI experience
Salesforce Certified Advanced Administrator (Admin II)
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
Company data provided by crunchbase