Zeon Chemicals · 14 hours ago
IT Help Desk Coordinator
Louisville, KY, US
Full-time
Onsite
Entry Level
1+ years expZeon Chemicals is the leading developer and supplier of innovative polymers. The IT Help Desk Coordinator is responsible for providing first level IT support, managing help desk tickets, and assisting users with IT equipment and issues.
Manufacturing
Responsibilities
First escalation for operational issues
Maintain and support IT equipment
Provides computer instruction to users to improve their skills and efficiency and provide new hire training to all new employees, including users in remote locations
Responsible for setting up new equipment (for new employees or as part of the regular hardware refresh) based on pre-defined organizational procedures and using industry-standard imaging technology
Assists with the inventory of all IT equipment
Consults with users in identifying problems and determining solutions, including users’ remote locations
Continuously seeks ways to improve performance of operations and ensures that customers' (both internal and external) needs are met
Adhere to the quality system
Support compliance to company standards such as JSOX and ISO
Performs all other duties as assigned by the IT Infrastructure Manager or Director of IT. (Note: these duties will be deemed essential or marginal based on content
Utilize real-time monitoring tools and threat intelligence to identify and respond to suspicious activities promptly
Enforce least privilege principles, multi-factor authentication (MFA), and robust identity governance to protect sensitive resources
Qualification
Required
High School Diploma or equivalent required
1-2 years Computer/Information Technology – Systems Administration experience required
Strong interpersonal skills are required
Ability to work both independently and as part of a team is crucial
Proficiency in analytical & problem solving skills are required
Preferred
Relevant Cisco, Microsoft, or other industry-related certifications preferred
Benefits
Growth opportunities
Highly competitive salary and benefits program
Company
Zeon Chemicals
Zeon Chemicals is a chemicals firm that offers polymers and elastomer products.
201-500 employees
H1B Sponsorship
Zeon Chemicals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
LaStacia Dalton
Vice President of Administration & CFO
Company data provided by crunchbase