The UpCounty Hub · 11 hours ago
Front Desk Reception
Germantown, MD
Part-time
Onsite
New Grad, Entry LevelThe UpCounty Hub is an organization dedicated to providing essential services to families in need. They are seeking a Front Desk Reception to manage communications, assist families, and support the office's daily operations.
Non-profit Organizations
Responsibilities
Monitor HUB communications including emails, telephone calls and voicemails and respond accordingly
Receive, sort and distribute daily mail/deliveries
Contact families who request assistance to assess their needs and confirm whether their zip code is eligible for Hub service. If they are not eligible, refer them to the appropriate provider
Oversee and ensure daily data entry; diaper distribution, home delivery in excel spreadsheet. Provide County monthly report
Maintain office security by following safety procedures and controlling access via the reception
Respond as required to requests for service-making appropriate referrals if needed
Refer families to the case manager
Call families currently receiving services on a weekly basis to confirm ongoing needs
Create, print & post monthly distribution location calendars on information board and distribute as needed to families
Provide documentation as needed for fulfillment of grant responsibilities and reports
Properly categorize, file, and submit all donations & donation receipts
Facilitate Partner Outreach Special Events with the Director of Operations
Create documents as needed
Assist with translation as needed and perform other clerical receptionist duties
Other duties assigned
Qualification
Required
Effective communication skills; written and verbal (English & Spanish Required)
Good organizational and time management skills, with strong attention to detail
Strong ability to multitask and solve problems
Proficient in Office tools (Word, Excel, PowerPoint, etc.)
Ability to deal with sensitive information in a confidential manner
Ability to work to deadlines
A commitment to the mission of the Upcounty HUB in providing essential services to families in need in a respectful and culturally sensitive manner
Company
The UpCounty Hub
The Upcounty Hub (The Hub), a continuing program of BlackRock Center for the Arts, distributes food and essentials to families in need in upper Montgomery County.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matthew Woorman
Director of Development & Community Partnerships
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