IDEMIA Public Security · 21 hours ago
Manager, Program and Project Management
United States
Full-time
Remote
Senior Level
5+ years expIDEMIA Public Security is a leading provider of secure and trusted biometric-based solutions. The Manager of Program and Project Management will be responsible for the financial performance of enrollment services, developing sales and marketing plans, and ensuring customer satisfaction in their assigned territory.
Computer Software
Responsibilities
Responsible for financial performance of all enrollment services in the territory assigned
This includes utilizing support departments such as Facilities, Partnerships and Sales to:
Review and understand financial reports, support assessment activities to improve financial reporting
Develop and execute sales plans, in coordination with Sales team
Support and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales team
Develop and execute marketing and promotional plans, in coordination with Marketing team
Identify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teams
Identify financially underperforming enrollment centers and develop cost improvement plans which could include changes in staffing levels, hours of operation, relocation of facility, renegotiation of fees
Identify and develop Partner level relationships and incentive plans
Activity engage in subordinate Training and Development plans
Evaluate Monthly P&L reports to evaluate and develop improvement plans
Evaluate Monthly Site level PL to evaluate and develop improvement plans
Develop and execute employee incentive plans
Coordinate Competitive analysis and develop actions plans based upon analysis
Support Pricing recommendations and RFP cycles
Support the development of the annual budgets and quarterly financial forecasts
Support management, reporting, and monitoring of departmental KPIs
Responsible for establishing and directing the maturation of Enrollment Services Division customer service culture, in coordination with Operations Director
Responsible for achieving a superior level of customer satisfaction in the territory assigned
Customer include: government agency personnel, applicants, enrollment center partners and enrollment agents
This includes utilizing support department to:
Provide regular in-person visits to enrollment center locations which will include identifying and executing improvements in the appearance and efficiency of enrollment centers
Provide regular in-person interaction with government agency personnel; Coordinate corrective action plans as necessary
Support and achieve all available contract renewals and insure programs are positioned for successful rebid activities, as applicable
Responsible for effective and efficient enrollment center network operations in the territory assigned
Manage team of Customer Service Supervisors responsible for enrollment center day-to-day operations
Ensure compliant and quality delivery of enrollment services to applicants
Meet territory retail and ancillary sales targets and goals
Responsible for Employee Performance objectives, to include performance evaluations, KPI achievement, and hiring/firing evaluation
Qualification
Required
Intermediate Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
Basic Proficiency in Microsoft Office (Project and Visio)
Knowledge of Enrollment Center Operations, Standards, and SOPs
Ability to achieve compliance to above and motivate others to do so as well
Strong team player attitude and the ability to work as a member of a virtual team
Ability to motivate team members to achieve collective goals/standards
Ability to communicate effectively and persuasively via written or oral communication channels to all levels of management
Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment
Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables
Strong work ethic and the ability to adapt in a fast-changing environment, and strong attention to detail
Ability to work independently
Outstanding management skills and an ability to work at all levels in the organization
Undergraduate degree in Business or a related field and 5 – 7 years of related experience in the enrollment/identity services business, or combination of education and experience that would enable performance of the full scope of the position
Demonstrated leadership experience and the ability to manage activities directly or through direct reports
Ability to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory
Company
IDEMIA Public Security
As our world becomes increasingly digitally connected, personal identity and security only become more important.
Founded in 1984Courbevoie, FR
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donnie Scott
Chief Executive Officer
Doug Harvey
Chief Technology Officer
Company data provided by crunchbase