JustAnswer · 1 day ago
Puerto Rico Law Expert
United States
Contract
Remote
Entry, Mid Level
2+ years expJustAnswer is a San Francisco-based company that connects customers with verified experts across various fields. They are seeking a Puerto Rico Law Expert to provide tailored legal solutions and guidance to customers through chat or phone consultations, offering the flexibility to set one's own schedule and work remotely.
AdviceCustomer ServiceQ&A
Responsibilities
Review and Process Customer Inquiries : Utilize the JustAnswer platform to review incoming customer inquiries, providing a brief overview of their question and their preferred mode of communication—whether via phone or chat. This ensures you understand the customer's needs and preferences before proceeding
Expert Selection of Questions : Based on your expertise and personal preference, select which questions to address. You have the flexibility to choose questions that align with your areas of knowledge and skill set. Additionally, you can decide whether you prefer to communicate solely via chat, phone, or a combination of both, maximizing your ability to assist customers efficiently
Initiate Contact with Customers : Once you've identified the questions, you're confident in addressing, initiate contact with the customer. Chat-based questions are answered directly through the platform, while phone-based inquiries are addressed via phone. This direct communication allows for personalized assistance tailored to the customer's needs
Handling Delays and Additional Questions : In case of any delays in customer response, you have the opportunity to select and address additional questions. This ensures that your time is utilized effectively and allows you to assist more customers within your availability
Follow-Up Support : Customers can request your assistance for follow-up calls if needed, facilitating continuity of support. This enables you to provide ongoing assistance and guidance, ensuring customer satisfaction and building trust over time
Outstanding Customer Service : Showcase your expertise in your designated field, fostering trust and growing customer satisfaction. Your exceptional customer service skills contribute to a positive experience for customers, enhancing their confidence in your abilities to address their inquiries effectively
Flexibility in Scheduling : Enjoy flexibility in scheduling, working remotely from home or anywhere, and choosing the volume and types of questions to tackle. Whether you opt for part-time or full-time engagement, you can offer online assistance to customers at your convenience, allowing for a customizable work arrangement that fits your lifestyle and preferences
Qualification
Required
Active license to practice law
Minimum of 2 years' experience practicing law
Demonstrated expertise in your field, requiring no additional training from us
Proficiency in clear and concise communication
Exemplary accuracy and attention to detail
Genuine passion for assisting others and a strong service-oriented mindset
High level of confidence, enthusiasm, and positivity
Exceptional verbal and written communication
Access to computer and/or smartphone
Dependable internet connectivity
Capability to work autonomously
Company
JustAnswer
Pearl (parent company of JustAnswer, Fount and more) is the leading AI company powering the independent professional economy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50.7MKey Investors
Crosslink Capital
2012-10-08Series B· $25.7M
2012-06-19Series A· $25M
Leadership Team
Andy Kurtzig
CEO
Joseph Holguin
Product Manager
Recent News
2025-11-05
Company data provided by crunchbase