Freightos · 5 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$15/hr - $18/hr
1+ years expFreightos is a global booking and payment platform for the freight industry, and they are seeking a Customer Service Representative to manage the portfolio of 7LFreight’s airlines. The role involves maintaining accurate data and providing customer support through various communication channels.
LogisticsSaaSShippingSupply Chain ManagementTransportation
Responsibilities
Manage the portfolio of 7LFreight’s airlines, keeping their data accurate and our customers happy
Process/interpret data from rate sheets (tariffs) and enter it into our proprietary system
Provide Customer Service for our tools via email, phone and live chat
Qualification
Required
Good typing skills and accuracy : 45+ wpm typing / 8000kph 10-key
Excellent phone presence and ability to escalate calls to management
High proficiency in Microsoft Excel
Proficiency in Microsoft Office
Strong attention to detail
Ability to work in an unstructured environment
Strong communication skills - written and verbal
Ability to prioritize and think critically during busy work-flow periods
Comfortable working in a role requiring regular interactions with various employees within the company
Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy
Methodical, organized and detail-oriented
Proactiveness, assertiveness and self-confidence, even in stressful situations
Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment
Fluent English speaker and writer
Preferred
The ideal candidate has related industry skills (freight, logistics, transportation, supply chain)
Additional languages (Spanish is a big plus!)
High School Diploma or equivalent
Minimum 1-year customer service/ data entry experience
Freight industry experience preferred but not required
Benefits
Paid Holidays
Unlimited Paid Time Off
100% Company-paid Health Insurance
401K enrollment eligibility after 90 days
A company match is available after one year of employment
Company
Freightos
Freightos is the leading vendor-neutral global freight booking platform
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$118.3MKey Investors
Singapore Exchange LimitedGE VenturesAnnox Capital
2023-01-26IPO
2018-09-17Series C· $70M
2017-03-29Series B· $25M
Leadership Team
Zvi Schreiber
CEO
Anton Bar
SVP Data
Recent News
2026-01-16
2025-12-28
2025-12-18
Company data provided by crunchbase