Capital One · 4 hours ago
Manager, Associate Relations Investigator (Remote)
United States
Full-time
Remote
Mid, Senior Level
$138K/yr - $158K/yr
3+ years expCapital One is seeking a Manager, Associate Relations Investigator to join their HR Associate Relations team. The role involves investigating employment complaints and providing proactive recommendations to HR business partners and leaders on employee relations issues.
Financial Services
No H1B
Responsibilities
Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes
Qualification
Required
High School Diploma, GED or equivalent certification
At least 3 years of Human Resources, Legal or Risk Management experience
At least 3 years of investigation experience
Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
Loves to break down complex problems and artfully push towards a solution
Exceptionally strong written and verbal communication skills
Ability to present complex topics in a clear, concise, and compelling manner
Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on
Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
Strong sense of when to operate independently and when to seek support on an issue
Preferred
At least 5 years of experience working in a team corporate environment
At least 5 years of Human Resources or Legal experience, focused on employment investigations
Human Resources certification
Experience conducting all types of employment investigations
Knowledge of employment law and practices
Benefits
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase