FreedomCare · 6 hours ago
Intake Specialist I (Charlestown, MA / Hybrid)
Charlestown, MA
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expFreedomCare is a Healthcare company innovating home care delivery, and they are seeking an Intake Specialist I to serve as the face of the company in Massachusetts. The role involves educating patients and caregivers on the application and enrollment process while ensuring a seamless customer service experience.
FitnessHealth Care
Responsibilities
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within state specified timeframes of the initial call to FreedomCare
Ensure a seamless, complete, and effective enrollment process for all prospective clients into the AFC (Adult Foster Care) program
Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
Manage a high open caseload until the enrollment process is complete
Consistently meet monthly completed Start of Care (SOC)
Provide exceptional customer service and positive experience for potential patients/caregiver
Regular communication with a variety of medical providers, MCOs, and Case Management agencies regarding patient authorizations
Navigate multiple systems and portals to determine eligibility and obtain authorization
Regularly achieving monthly new enrollee goals
Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications
Qualification
Required
Experience in high-volume inbound and outbound call environment
Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
Must have poise and patience when dealing with clients
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
Keen attention detail, metric driven, excellent time management skills
High empathy and collaborative team player
Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Preferred
2+ years of relevant experience in a similar position is preferred
Healthcare/startup experience
Bilingual in Spanish or other languages, desired
Salesforce proficiency, desired
Medicaid knowledge, desired
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase