Call Center Representative jobs in United States
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CDW · 3 hours ago

Call Center Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

CDW is seeking a Remote Call Center Representative to support inbound member calls. The ideal candidate will have strong call center experience and excellent communication skills, with responsibilities focused on resolving member inquiries and providing a positive experience.

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Hiring Manager
Nick Williams
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Responsibilities

Professionally answer inbound calls from members and respond to inquiries and complaints
Research required information using available tools and systems
Handle, document, and resolve member issues with accuracy and care
Guide members through available services and resources provided by the organization
Identify, prioritize, and escalate critical issues to management when needed
Route calls to the correct subject matter expert or department queue
Perform follow-up with members as required
Complete detailed call notes before escalation or resolution
Gather and evaluate relevant call information to properly address concerns
Record all comments, inquiries, complaints, and actions taken in the system
Participate in special call-based projects or other assigned duties as needed

Qualification

Customer service experienceCall center experienceVerbal communicationMicrosoft OfficeSalesforceBilingual (Spanish)MultitaskingRemote collaborationProblem-solvingConfidentiality adherence

Required

Strong attendance and punctuality — reliability is essential
Prior customer service and call center experience (mandatory)
Exceptional verbal communication skills with proper grammar
Ability to collaborate effectively in a remote team setting
Strong computer skills and the ability to learn new systems quickly
Excellent multitasking abilities
Ability to remain calm, professional, and effective during high-stress or emergency situations
Strict adherence to member confidentiality guidelines
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Flexibility to work the designated seasonal schedule

Preferred

Experience with Salesforce
Bilingual abilities (Spanish)

Company

CDW

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At CDW, we know how to make technology work so people can do great things.
dateFounded in 1984
location
Vernon Hills, Illinois, USA
people-size10001+ employees
web-link
http://cdw.com

Funding

Current Stage
Public Company
Total Funding
$58.74M
2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown

Leadership Team

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Christine Leahy
President & CEO
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Sanjay Sood
Chief Technology Officer
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Recent News

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CDW Corp enters $2,884.5 million senior unsecured credit facility - SEC filing
2025-12-24
Company data provided by crunchbase