Chief Operating Officer jobs in United States
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BlackBeltHelp · 2 hours ago

Chief Operating Officer

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

BlackBeltHelp is a leading AI-powered IT Help Desk and OneStop solution provider for higher education. The Chief Operating Officer (COO) will oversee the company’s day-to-day operational functions, driving operational efficiency and implementing strategic initiatives in alignment with the company's mission.

ConsultingEducationHigher EducationInformation ServicesInformation TechnologyProfessional ServicesTechnical SupportUniversities
Hiring Manager
Anjli Jain
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Responsibilities

Lead and manage the day-to-day operations of the company, ensuring operational excellence across all departments
Partner with the CEO and executive leadership team to develop and execute strategic plans that drive business growth and scalability
Optimize business processes, workflows, and resource allocation to maximize efficiency and effectiveness
Oversee financial performance, budgeting, and reporting in collaboration with the finance team
Establish performance metrics, monitor KPIs, and implement corrective actions to ensure targets are achieved
Drive operational initiatives to improve customer experience, delivery quality, and overall client satisfaction
Lead and mentor department heads, fostering a culture of accountability, collaboration, and continuous improvement
Evaluate and implement technologies and tools that enhance operational efficiency and data visibility
Ensure compliance with legal, regulatory, and organizational policies across all operations
Support mergers, acquisitions, and strategic partnerships, including operational integration when required

Qualification

Operational managementProcess improvementStrategic executionFinancial acumenTechnology adoptionWorkflow automationData-driven mindsetLeadership skillsCommunication skillsInterpersonal skillsProblem-solving skills

Required

Proven experience as a COO or senior operations executive in a fast-growing organization
Strong understanding of operational management, process improvement, and strategic execution
Excellent leadership, communication, and interpersonal skills
Demonstrated experience in scaling business operations, including technology adoption and workflow automation
Data-driven mindset with the ability to analyze performance metrics and make informed decisions
Strong financial acumen, including budgeting, forecasting, and P&L management
Exceptional problem-solving skills with the ability to navigate complex operational challenges

Company

BlackBeltHelp

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AI-powered 24x7 Student Services Contact Center aiming to reduce institutional costs & administrative burden.
dateFounded in 2003
location
Miami, Florida, USA
people-size201-500 employees
web-link
https://www.blackbelthelp.ai/

Funding

Current Stage
Growth Stage
Total Funding
$2M
Key Investors
ElevenX Capital
2015-01-16Series A· $2M

Leadership Team

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Christopher Uthe
Chief Product Officer
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Recent News

PRLog
BlackBeltHelp & QuickLaunch Partner to Offer IT Support & IAM Solutions for Higher Education
2025-06-07
PRLog
Columbia University Advances Campus Support with BlackBeltHelp's Gen AI-Powered Chatbot
2025-04-14
VCCircle
M S Unnikrishnan, MD & CEO of Thermax, to deliver keynote address at VCCircle Pune Investment Forum on May 28; register now
2024-11-06
Company data provided by crunchbase