SimpliSafe · 5 hours ago
Senior Product Manager, Core Platform Services & Firmware
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$121K/yr - $178K/yr
5+ years expSimpliSafe is a high-tech home security company dedicated to protecting homes and fostering a collaborative culture for career growth. The Senior Product Manager will own the strategy and roadmap for core platform capabilities, ensuring reliable and scalable customer experiences across the connected security platform.
Consumer ElectronicsHome ImprovementManufacturingSecuritySensorSmart Home
Responsibilities
Define and own the roadmap for core platform services and firmware capabilities
Establish clear outcomes and KPIs for platform reliability, performance, and system health
Partner closely with Firmware and Backend engineering teams to shape priorities and drive cohesive platform outcomes
Coordinate platform changes across App, Monitoring, Hardware, and Customer Experience teams to ensure holistic execution and delivery
Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences
Leverage telemetry, diagnostics, and customer insights to identify systemic issues and prioritize meaningful platform improvements
Partner with Data and Engineering teams to define, monitor, and evolve platform health metrics that reflect real-world device behavior and customer impact
Ensure instrumentation across the platform enables rapid diagnosis, safe recovery, and continuous improvement across the device fleet
Champion customer trust by ensuring platform decisions improve predictability and resilience
Think holistically about how low-level system behavior impacts installation, day-to-day use, monitoring, and support experiences
Balance technical constraints, operational realities, and customer impact when making tradeoffs
Qualification
Required
5–8+ years of product management experience owning platform services, backend infrastructure, firmware-dependent systems, or connected hardware ecosystems
Demonstrated ability to work effectively with firmware, embedded systems, and backend engineering teams
Proven track record of delivering platform or system-level improvements that materially improved reliability, performance, or customer experience
Strong analytical mindset with experience using data and telemetry to prioritize work and measure outcomes
Clear communicator who can translate complex technical topics into customer and business impact
Comfort operating in ambiguity, making tradeoffs, and coordinating across teams with shared dependencies
Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
Benefits
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
Free SimpliSafe system and professional monitoring for your home.
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits.
Company
SimpliSafe
SimpliSafe is a home security company that designs, engineers, and sells cameras, smart lock, and wireless security alarm systems.
501-1000 employees
H1B Sponsorship
SimpliSafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (21)
2022 (17)
2021 (14)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Sequoia Capital
2025-09-15Acquired
2022-05-06Debt Financing· $200M
2021-04-12Private Equity· $130M
Leadership Team
Hilary Schneider
Chief Executive Officer
Eleanor Laurans
Co-Founder
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
GlobeNewswire
2026-01-07
2025-11-25
Company data provided by crunchbase