Sante Group Companies · 5 hours ago
IT Manager
Silver Spring, MD, US
Full-time
Onsite
Senior Level
$80K/yr - $85K/yr
5+ years expSante Group Companies is dedicated to empowering individuals with intellectual and developmental disabilities. The IT Manager is responsible for overseeing the IT environment, ensuring secure and compliant technology systems, and managing IT operations across various locations to support service delivery and administrative operations.
Health CareMental HealthTherapeuticsWellness
Responsibilities
Oversee IT systems across RCF and CCRN programs, administrative offices, residential homes, and school-based sites. Conduct scheduled quarterly site visits at all locations (3 corporate offices, 19 homes) or as help desk tickets require site visits
Manage Microsoft-based infrastructure including Microsoft 365, Azure AD, SharePoint, OneDrive, Teams, Exchange, and Intune
Ensure secure network connectivity across sites, including firewalls, VPNs, wireless access points, and ISP coordination
Manage hardware lifecycle for laptops, desktops, tablets, mobile devices, printers, and peripherals
Maintain system uptime, backups, disaster recovery, and business continuity protocols
Support and optimize multiple Electronic Medical Record (EMR) and case management systems used across IDD, behavioral health, residential rehabilitation, and IBHS/school-based services
Ensure role-based access, security controls, and system workflows align with HIPAA, FERPA (where applicable), Medicaid, and licensing requirements
Partner with Clinical, Compliance, HR, Finance, and Program leadership to support documentation, billing accuracy, and audit readiness
Coordinate with EMR vendors for system configuration, troubleshooting, and enhancements
Serve as system owner for Microsoft 365 tenant administration for both organizations
Design and maintain SharePoint sites, document libraries, permissions, and retention policies
Develop automated workflows using Power Automate and Forms to streamline onboarding, compliance, incident reporting, HR requests, and internal approvals
Train staff on Microsoft tools to improve efficiency, collaboration, and data integrity
Implement cybersecurity best practices including MFA, endpoint protection, encryption, and phishing prevention
Ensure HIPAA-compliant data handling, secure remote access, and audit readiness
Develop and maintain IT policies, procedures, acceptable use standards, and incident response plans
Conduct periodic risk assessments and vulnerability reviews
Manage relationships with IT vendors, EMR providers, telecom partners, and managed service providers
Lead IT projects including system upgrades, new implementations, and site expansions
Develop IT budgets and provide cost-effective recommendations
Coordinate external contractors
Provide responsive helpdesk escalation support
Translate technical concepts into plain language for non-technical users
Collaborate closely with Santé IT Manager and IT team on shared or integrated infrastructure, security standards, system interoperability, and technology best practices where appropriate
Coordinate coverage, cross-support, and continuity planning with Santés IT leadership to ensure operational stability during transitions, outages, or peak operational needs, when feasible
Participate in joint planning discussions related to shared systems, vendors, cybersecurity posture, and long-term infrastructure strategy
Stay current on healthcare and nonprofit technology trends
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field preferred
Minimum of 5–7 years of progressive IT experience, including leadership responsibility
Experience in healthcare, behavioral health, education, or other regulated environments strongly preferred
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
Demonstrated commitment to the organization's mission and values
Advanced Microsoft 365 and Azure AD administration and certification
Windows Server and Active Directory management
Experience supporting EMR/EHR systems
Knowledge of HIPAA security and data privacy standards
Networking fundamentals (firewalls, VPNs, TCP/IP) and ITIL
Cloud and SaaS platform experience
Project management experience
Microsoft 365 or Azure Administrator certification
CompTIA Security+ or equivalent
Must be able to work individually as well as within a team
Must be able to multi-task
Must be able to work with 'high-risk' consumers who have mental illnesses as well as developmental and physical disabilities (ie: must have patience, and must be able to effectively communicate with diverse consumers, etc.)
We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance
Must be able to effectively and professionally communicate with other staff and individuals served
Must possess a valid Driver's License and proof of current automobile insurance
Benefits
Robust Retirement Plan – 403(b) with company match to support your future.
Health Coverage– Comprehensive medical, dental, and vision insurance.
Time to Recharge – Generous paid time off.
Celebrate You – Enjoy your birthday off every year!
Training & Growth – Ongoing development programs and career advancement opportunities.
Culture of Purpose – A welcoming, inclusive environment where you belong.
Tuition Reimbursement – Invest in your education, and we’ll support you.
Employee Assistance Program – Confidential support for life's challenges.
Wellness Perks – Annual wellness initiatives and access to the Calm App.
Recognition & Rewards – Through our Awardco platform and referral program.
Exclusive Discounts – Enjoy deals through FunEx and more.
Comprehensive Insurance – Life and AD&D insurance provided at no cost
Short- and long-term disability coverage
Optional legal assistance and transferable life insurance
Pet insurance for your furry family
Ancillary plans like critical illness, accident, and hospital indemnity.
Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.
Company
Sante Group Companies
Restoring hope and building resilience together.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Grigsby-Hackett, LCPC, CPRP
Chief Executive Officer
Company data provided by crunchbase