ArcelorMittal · 1 day ago
Automotive Account Manager
Detroit Metro
Full-time
Onsite
Mid LevelArcelorMittal North America is the world’s leading steel and mining company, seeking an Automotive Account Manager to promote advanced and sustainable steel products. The role involves managing customer relationships, supporting sales objectives, and collaborating with a multi-disciplinary team to achieve strategic goals.
IndustrialManufacturingMining
Hiring Manager
Anais Diaz
Responsibilities
Develops and manages Account Plans for the assigned customer(s) providing customer profile information, and action plans that are consistent with company direction and Sales & Marketing & strategic objectives, and action plans to achieve said objectives
Track performance to account sales objectives and other metrics; identify and execute corrective actions and support continuous improvement efforts
Develops, builds and maintains customer relationships via regular in-person visits, including entertaining, responding to customer service needs, solicits new business to support sales plan objectives, manages the contract process and communicates customer requirements and expectations
Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies
Negotiates day-to-day customer-related issues. Able to interact and influence the customer through the negotiation process on day-to-day items including, but not limited to claims, freight, etc
As part of a cross-functional team of commercial, technical, and manufacturing experts, helps drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement and, when appropriate, supporting AMNA and ArcelorMittal group objectives
Regular review and management of OEM required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the OEM and internal ArcelorMittal OEM team members as appropriate
Provide various monthly reports as assigned
Assist Customer Service Representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts
Functions in a team environment providing backup support to team members and participates in projects and special assignments as required
Supports internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts
Respond to customer service requests, including inquiries regarding products, product delivery, availability, order status and requests for quotations including spot orders
Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally; identifies actions necessary to meet customer requirements
Communicates all business/market/customer intelligence back into the sales & marketing organization
Contributes to annual business planning (ABP), performs updates monthly to most recent forecast (MRF) and practices active, on-going sales call planning with reporting via CRM tool
Perform customer and market analysis by understanding ArcelorMittal NA & competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets
Monitors market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers
This is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties
Qualification
Required
Bachelor's degree in Business Administration, Sales, Marketing, or related field
Up to 25-35% travel time depending on assigned accounts and must be able to travel throughout North America
Accomplished skills with Microsoft Suite
Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules
Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written
Preferred
Strong Sales and Account Management experience
Automotive experience preferred. Steel sales experience a bonus
Technical aptitude preferred, Engineering background a plus
Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools
Fully utilizes the system resources and sales tools available such as CRM, Power BI: Delivery & Sales Plan, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions
Benefits
Paid vacation
401k employer match
Health insurance
Prescription drug insurance
Dental insurance
Vision insurance
Life and disability insurance
Company
ArcelorMittal
ArcelorMittal is a mining and steel manufacturing company that produces iron ore and metallurgical coal. It is a sub-organization of Qarmet.
Founded in 2006
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.31BKey Investors
European Commission
2025-09-30Post Ipo Debt· $762.75M
2024-12-10Post Ipo Debt· $1.05B
2024-06-11Post Ipo Debt· $989.29M
Leadership Team
Joe Mathews
Chief Executive Officer
Uwe Leopold
Chief Executive Officer
Recent News
2026-01-14
2026-01-11
2026-01-06
Company data provided by crunchbase