Nordstrom · 2 hours ago
Senior Process Training Manager - Supply Chain - Elizabethtown, PA
Elizabethtown, PA
Full-time
Onsite
Senior Level
$80K/yr - $136K/yr
5+ years expNordstrom has an exciting opportunity available for a highly motivated, customer obsessed, and results driven Senior Process Training Manager supporting our Supply Chain Operations Process Training and Documentation team. The role focuses on driving performance of the training program, developing leaders, and collaborating with cross-functional teams to enhance training processes and align with business objectives.
E-CommerceFashionRetail
Responsibilities
Drive results: Focuses on overcoming obstacles and delivering results through the team. Promotes urgency with leaders to reach goals and meet deadlines
Develop leaders: Develop leaders by nurturing their ability to inspire and guide others, fostering a culture of continuous learning and growth. Effective leadership development also emphasizes emotional intelligence, strategic thinking, and the capacity to adapt to changing environments
Program management and development: Actively own books of work contributing to the overall training program. Meet program deadlines while maintaining site results
Collaborate with senior leaders: Collaborate closely with operations and human resource senior leadership in buildings to maintain a focus on top business objectives and initiatives as well as to escalate key status updates
Partner across functions: Partner cross functional across Nordstrom to build, enhance, and roll out aligned processes. Including support of initiatives in testing through execution phases
Stand up key initiatives: Support new ways of working and change management within the organization and subject matter experts to understand the opportunities that specific initiatives are addressing. Generate consensus around recommended approach, tools, and resourcing. Build excitement and momentum across stakeholders and leaders
Engage with sites: Engage on site with trainers, operation, and support teams to gain insight and drive collaboration. Including, new hire onboard execution, process knowledge gaps, and deep dive all building process for network alignment and identify scalable opportunities
Guide progress: Ensure milestones and program methods and practices are being met. Where there are gaps, effectively highlight concerns, impact, and potential solutions
Analysis & Insights: Analyze performance trends in a building or region to construct actionable counter measures for defects and expand successes where possible. Uphold KPIs through honest dialogue and data driven indicators
Document Control: Partner on all process documentation controls to ensure all items reflect processes accurately in comprehendible and organized fashion
Qualification
Required
5+ years of relevant experience, such as in retail/e-commerce operations (e.g., supply chain, operations, planning), project and/or program management
3-5 years leading a team
Strong organizational, analytical, problem solving, change and project management skills
Experience managing stakeholder relationships
Ability to track and maintain multiple projects and deliverables
Strong partnership and relationship development skills
Excellent presentation and verbal communication skills
Expert knowledge of program management principles
Proven ability to excel and lead by example in a fast paced and continuously evolving environment
Strong and effective written and verbal communication across a range of audiences
Ability to navigate through ambiguity
Ability to collect data, analyze, and summarize conclusions
Travel expectation 25% -50%
Preferred
6+ in a Supply Chain network leadership role (preferred)
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase