AMETEK · 3 hours ago
Customer Service Manager
Warrendale, PA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yr
5+ years expAMETEK is a leading global provider of industrial technology solutions, and they are seeking a Customer Service Manager to oversee customer service activities in a technical environment. The role involves managing customer service issues, tracking service requests, and assisting with service-related administrative tasks.
ElectronicsManufacturing
Responsibilities
Management of customer service activities in a technical environment
Answer direct customer service issues via email, phone and support ticket
Logging, documenting, assigning, tracking and following up on customer calls
Assists in house service shipping high priority parts to the field
Assist is shipping field service special needed tools to site
Creating and sending quotes for spares, and consumables
Communicating with service-sales team to resolve customer issues
Preparing service report paperwork for invoice
Managing the Service backlog to close. Open un-invoiced orders
Performing general administrative tasks such as data entry, report processing filing
Assist in scheduling FSE’s as needed
Tracking and scheduling routine maintenance visits
Other duties as assigned
Qualification
Required
5 years of customer service experience in a technical environment
Proficient in CRM software. I.E. Salesforce
Proficient with MS Office
Must be detail oriented
Strong interpersonal skills, including the ability to build and maintain client relationships
Must be able to think independently and solve difficult problems
Personnel management
Preferred
Bachelor's degree in business or related field
Prior customer service experience in a service support environment
Experience implementing SOP's and making improvements in a global organization
Company
AMETEK
AMETEK is a manufacturer of electronic instruments and electromechanical devices.
10001+ employees
H1B Sponsorship
AMETEK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (2)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-30Acquired
1978-01-13IPO
Leadership Team
David Zapico
Chief Executive Officer
T
Thomas Montgomery
SVP & Corporate Comptroller
Recent News
2025-11-11
PR Newswire
2025-11-11
Company data provided by crunchbase