AEG · 19 hours ago
Guest Services - Atlanta, GA
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$14/hr - $16/hr
0+ years expAEG is a leader in sports and live entertainment, hosting over 160 million guests annually. The Guest Services Staff will provide direct services to guests, ensuring a safe and enjoyable environment while performing various customer service duties at the venue.
Card and Board GamesLeisureSports
Responsibilities
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary
Operate the various coat check rooms within established guidelines and procedures at the venue
Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
Great guests and resolve guest complaints, escalating concerns as necessary
Monitor guest conduct to ensure a safe and secure environment for all
Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly
Seat guests and assist ADA patrons
Enforce all policies and procedures of the venue
Complete all company and venue required trainings and participate in employee meetings
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
Monitor venue during guest arrival and exit to comply with fire department safety regulations
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors
Qualification
Required
High School Diploma or its equivalency
0-2 years Of related work experience
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Positive attitude with superior customer service skills
Availability to work nights, weekends, and holidays as needed according to venue schedule
Ability to stand, walk, and climb stairs for long periods of time
Preferred
Previous experience working in events and knowledge of the music industry
Benefits
Part-time: This position may be eligible for ACA benefits (ACA qualification).
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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