Quvia · 8 hours ago
Program Director
Miramar, FL
Full-time
Hybrid
Director/Executive
8+ years expQuvia is a fast-growing, Series A tech startup at the forefront of revolutionizing connectivity for things in motion. The Program Director will manage large and complex rollouts of maritime and offshore projects, serving as the primary communication driver between Quvia and client program stakeholders.
Computer Software
Responsibilities
The Program Director will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America)
Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines
Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams
Documenting program and customer progress and financial performance of the client program
Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to develop new, customer value-driven solutions
Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities
Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders
Develop resource utilization and planning tools for program and portfolio management
Implement established program management processes, dashboards, templates, policies, and metrics
Lead timely resolution of key issues, decisions, escalations, and risks
Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs
Review, understand, and ensure the Quvia team adheres to the contract and client's agreements
Qualification
Required
Bachelor's (4 years) degree in engineering, science, business, or a related discipline
Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology
Understanding of satellite and networking technologies
Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com
Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments
Experience with IFC and/or IFE-related projects and program deployments
Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams
Ability to assist Energy client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment
Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success
Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed
Good judgment and the capacity to independently evaluate situations and identify the optimum action
The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities
Deals comfortably with senior management and can present and converse with people in positions of authority
Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
Act as the voice of the customer for Quvia
Able to identify and then support sales in proposing new solutions for the customer
Benefits
Competitive Salary
Performance Bonus
Equity Stock Options
Private Healthcare Plan including optical and dental care
Flexible PTO + public holidays
401k Plan
Monthly Phone Allowance
Company
Quvia
Quvia is the first AI-powered QoE platform for ships, planes and remote sites.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shadrach Benny R.
Founder & CEO
Bill Vaughan
Co-Founder, developer, architect
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