ECHO, Payments Simplified® · 4 hours ago
Payer Integration Manager
Westlake, OH
Full-time
Onsite
Senior Level
5+ years expECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. The Payer Integration Manager role is responsible for leading and managing the full lifecycle of client implementations and supporting existing clients during upgrades and integrations, ensuring high levels of client satisfaction and retention.
Information Technology & Services
Responsibilities
Provide operational and tactical oversight for all client implementations and support functions, ensuring high levels of client satisfaction and retention
Lead the successful execution of payer integrations, ensuring on time, on-budget, and high-quality delivery
Scale integration and support programs to accommodate growth and evolving business needs
Serve as a key escalation point for critical implementation or support issues
Ensure integration and support experiences consistently exceed client expectations through effective communication, delivery, and issue resolution
Lead discussions with client stakeholders, including executives, end-users, and IT professionals, with professionalism and clarity
Translate complex business and technical requirements into clear, actionable plans for internal teams and clients
Track and analyze KPIs, project milestones, team performance metrics, and client feedback to drive continuous improvement
Utilize hands-on SQL skills to support data mapping, validation, and troubleshooting during integration processes
Develop deep knowledge of the company’s products, business processes, and technology platforms to effectively communicate capabilities and best practices
Support, mentor, and retain a high-performing team; cultivate a culture of accountability, service excellence, and continuous learning
Develop and support direct reports through coaching, structured feedback, and training
Monitor team performance and ensure delivery against defined KPIs, SLAs, and client expectations
Allocate and prioritize resources effectively across concurrent projects
Design, implement, and continuously improve business practices, SOPs, training materials, and documentation to support operational efficiency and consistency
Identify procedural and operational gaps and implement scalable solutions that improve team performance and client satisfaction
Collaborate cross-functionally to enhance integration tools, workflows, and client onboarding experiences
Qualification
Required
5+ years in a management or leadership role
5+ years of experience in client implementations or integrations, preferably in the Healthcare insurance, Property & Casualty, and/or Workers Compensation industries
Strong understanding of business systems, data driven workflows, and integration best practices. Familiarity with claim and payment processing, healthcare data formats and compliance (e.g., HIPAA, claims, EDI data)
Hands-on experience with SQL and familiarity with reporting tools like Crystal Reports or similar platforms
Technology savvy: while developer/programmer experience is not required, the ability to engage effectively with technical teams and understand complex systems is essential
High sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement
Polished verbal and written communication skills, high attention to detail, excellent organization with outstanding documentation and follow-up discipline
Expertise in managing client issues and relationships; proven experience in building and growing relationships
Exceptional critical thinking skills with a solution focused perspective. This position requires demonstrated effective verbal and written communication skills as well as excellent interpersonal and problem-solving skills at all levels of business, including interactions with staff and external business parties at senior levels
Demonstrated success in leading teams through complex initiatives with competing priorities and tight deadlines. Well organized and detail oriented with demonstrated effective time management. The ability to effectively manage a dynamic daily schedule and workload flexibility is required
The ideal candidate will have a self-starter attitude, ability to work with ambiguity, ability to work independently with minimal supervision and to take initiative in problem solving
Experience with Agile, Scrum, and hybrid methodologies
Ability to travel on an as-needed basis
Preferred
Bachelor's degree in business, Management, Engineering, or a related field preferred
Experience with a health insurer, TPA, or claim processor and a deep understanding of claims transaction structure
Experience with Healthcare EDI standards such as 835s
Experience with job scheduling tools such as ActiveBatch
Experience with Crystal Reports
Company
ECHO, Payments Simplified®
ECHO® delivers market-leading payment solutions by removing complexity and cost from every transaction.
501-1000 employees
H1B Sponsorship
ECHO, Payments Simplified® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kristopher Kern
Chief Financial Officer
Todd Tracey
SVP Strategic Alliances, ECHO Health
Recent News
Company data provided by crunchbase