Beacon Hill · 6 hours ago
Desktop Support I
Milwaukee, WI
Full-time
Onsite
Entry Level
1+ years expBeacon Hill is a premier National Information Technology Staffing Group seeking a reliable and customer-focused Desktop Support Technician I. The role involves providing onsite Level 1 and Level 2 technical support across various county locations, focusing on hands-on technical work and user support in dynamic environments.
Staffing Agency
Responsibilities
Install, configure, and maintain computer hardware, software, desktops, and laptops
Support Windows 11, Office 365, and a variety of departmental and enterprise applications
Participate in imaging, deploying, and maintaining operating systems using tools such as SCCM
Provide support for mobile devices, including smartphones and tablets
Troubleshoot hardware, software, and network issues, including wired and wireless connectivity
Install and support peripherals, including printers and other user devices
Set up and maintain point‑of‑sale systems, including credit card machines, receipt printers, cash drawers, and related software
Support conference room audio/visual equipment and assist with special event setups and teardowns
Maintain accurate inventory of equipment and ensure devices remain compliant with security standards
Work directly with end‑users to provide one‑on‑one support, training, and guidance
Use a ticketing system to manage, track, and document incidents, service requests, and resolutions
Identify recurring issues and suggest improvements to enhance technical operations
Perform other duties as assigned
Qualification
Required
1-3 years of customer service experience, preferably in a technical support environment
2‑year degree in an IT‑related field or progress toward a degree combined with applicable experience
Familiarity with Microsoft Active Directory
Familiarity with Microsoft SCCM imaging and deployment tools
Strong knowledge of Windows operating systems, Microsoft products, and general desktop support principles
Understanding of workstation, printer, and peripheral maintenance
Ability to troubleshoot smartphones and related devices
Strong communication skills and ability to support users with varied technical skill levels
Problem‑solving skills with the ability to work independently
Valid driver's license and reliable transportation to support multiple sites
Ability to lift and transport computer equipment
Preferred
Experience supporting point‑of‑sale systems
Knowledge of ITIL best practices
Experience working in diverse environments, including outdoor or industrial settings
Familiarity with Azure Active Directory and basic networking concepts
Benefits
Medical
Dental
Vision
Federal and state leave programs as required by applicable agency regulations
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase