Chase · 16 hours ago
Customer Success Manager - Strategy
237 Park Ave, New York, NY, 10017, US
Full-time
Onsite
Senior Level
$119K/yr - $188K/yr
5+ years expChase is one of the oldest financial institutions, offering innovative financial solutions. As a Customer Success Manager in Employee Experience, you will develop and maintain customer relationships, focusing on Employee Success by defining strategy and ensuring a seamless experience across HR product teams.
BankingFinancial Services
Responsibilities
Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Define and drive the Employee Success strategy, and analyze success and recommend improvements
Sets priorities and track progress for the team
Connects work across product, HR, marketing, and communications teams
Gathers employee feedback and use it to guide decisions
Be part of cross-functional projects and campaigns to boost adoption and satisfaction
Helps build and coach a team focused on customer success and go-to-market strategy
Be part of every stage of the employee journey—from onboarding to career development
Qualification
Required
5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Experience leading strategy and business operations
Strong project management and communication skills
Ability to work across teams and manage multiple projects
Passion for making work better for employees
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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