SLB · 11 hours ago
Customer Service Specialist
Florence, SC
Full-time
Onsite
Entry Level
1+ years expSLB is a company that focuses on providing customer service solutions. The Customer Service Specialist is responsible for processing customer orders and coordinating shipments to meet customer requirements in a timely manner.
Computer Software
Responsibilities
Coordinate orders and shipments between Manufacturing and customers. Serves as liaison between internal departments and external customers or sales representatives
Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer
Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to appropriate Sales Manager, Technical Sales, or Product Champion
Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or necessity of substitutions
Responds to complaints, and coordinates response with responsible departments
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Qualification
Required
High school diploma or equivalent education required
1 - 3 years of general customer service experience
Strong organizational, problem solving, phone and interpersonal skills
Ability to confidently assess and mediate high pressure situations
Proficient in Microsoft Office applications and ability to work in multiple systems
Preferred
Bachelor's degree in Business Administration, Communications, or related field
Evidence of mechanical aptitude, preferred experience in a manufacturing setting
Company
SLB
We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Drew Pomerantz
Co-Founder and Technology Director
Lok Lee
LGBT+ Allies ERG - Global Chair & Co-Founder
Recent News
Responsible Investor
2023-11-18
2023-11-06
Business Standard India
2023-10-31
Company data provided by crunchbase