ABB · 1 day ago
Field Service Coordinator
New Berlin, Wisconsin, United States of America
Full-time
Onsite
Mid, Senior Level
$57K/yr - $92K/yr
5+ years expABB is a global market leader in renewable energy solutions, seeking a Field Service Coordinator to support technical operations. The role involves providing technical support to customers, coordinating with technicians and contractors, and managing service technician activities to ensure customer satisfaction and operational efficiency.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Provide Remote/Local technical support to customers, contractors and technicians to resolve the incidents of the portfolio of equipment provided by ABB (PV Inverters, BESS – Battery Energy Storage Systems, PCS – Power Conversion Systems Equipment, Medium Voltage Cell, Medium Voltage Transformers, Auxiliary panels, cooling equipment, communications)
Coordination with contractors and technicians
Maintain daily communication with technicians to resolve any issues, and coordination with contractors and technicians
Plan, direct and manage the scheduling of the Service Technician activities from assignment to assignment. Ensure that jobs are staffed appropriately and that the technicians understand length of assignment and responsibility of the job. Complete and maintain required and accurate documentation and records associated with the performed activities
Make sure that Technicians have needed tools and supplies to perform jobs
Coordinate and ensure that the technicians receive the proper training and equipment needed for assignments. Manage inventory of supplies, including purchasing of tools, equipment and PPE
Maintain constant communication with customers to ensure that jobs completed by Technicians are done satisfactorily to customers' needs. Address and resolve any issues or concerns with employees and customer
Qualification
Required
HS Diploma and 5+ years' experience in the Maintenance Service sector, including Renewable Energy Projects or other energy related operations and maintenance industries preferred
In depth Knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear. Must be able to read and interpret technical manuals, procedures and regulations
Must possess knowledge of EH&S regulations required for Technicians to work on solar farms
Willingness to travel up to 80% of the time, and must be able to travel and work independently
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
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