Barclays Investment Bank · 19 hours ago
Vendor Performance - AVP
Dryrock Building, Wilmington
Full-time
Onsite
Mid, Senior Level
$70K/yr - $130K/yrBarclays Investment Bank is seeking a Vendor Performance - AVP to manage vendor relationships and performance oversight for USCB Operations provided by third-party partners. This role is crucial for ensuring service delivery, managing partner performance, and adhering to compliance with operating models and performance metrics.
BankingFinancial Services
Responsibilities
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
Take ownership for managing risk and strengthening controls in relation to the work done
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience
Influence or convince stakeholders to achieve outcomes
Qualification
Required
Experience in vendor management within a complex and evolving operating environment
Ability to collaborate effectively with cross-functional, cross-country, and global teams
Capability to operate successfully in fast‑paced, dynamic settings while navigating change
Preferred
Ability to communicate clearly and confidently with diverse audiences across all organizational levels
Experience in call center management or support, with familiarity in contact center processes, metrics, and analysis
Exceptional attention to detail, ample organizational skills, and a curious, collaborative, and analytical mindset
Ability to manage multiple priorities, work independently, and contribute effectively within a wider team
Well-developed communication skills, enabling effective relationship‑building and stakeholder engagement
Company
Barclays Investment Bank
Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions. It is a sub-organization of Barclays Corporate Banking.
Founded in 1997
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Lowe
Managing Director Head of London Industry and Central London
S
Sean White
Managing Director
Recent News
2025-12-29
2025-11-10
2025-11-10
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