ABB · 5 hours ago
Robotics Tech Support Specialist
USA, MI, Auburn Hills
Full-time
Hybrid
Mid Level
4+ years expABB is a global market leader in robotics, currently entering a new chapter with plans for acquisition by SoftBank Group. The Robotics Tech Support Specialist provides expert technical assistance for ABB Robotics products, ensuring high customer satisfaction by diagnosing issues and resolving technical challenges.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools
Troubleshoot hardware, software, and application-related issues in robotics and automation systems
Analyze customer problems, identify root causes, and recommend effective solutions
Collaborate with engineering, product management, and field service teams to resolve complex issues
Document cases, solutions, and best practices in internal support systems
Deliver a high level of customer service while meeting response time and quality targets
Qualification
Required
Bachelor's Degree and 4+ years' experience, Associate's Degree and 6+ years' experience OR High School Degree and 8+ years' experience
4+ years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems
You are immersed in and enjoy working with Robotics and Automation; experience in technical support, field service, or industrial automation
Strong troubleshooting and analytical skills
Willingness to travel 10-20%
You are at ease communicating in English, Spanish is a plus
Candidates must already have a work authorization that would permit them to work for ABB in the US
Preferred
Experience with ABB Robotics products is preferred
Programming Experience, such as robot programming, or scripting in industrial or technical environments preferred
Benefits
Opportunity to work with cutting-edge robotics and automation technology
Collaborative, global work environment
Professional development and training opportunities
Competitive compensation and benefits
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
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