M&D · 2 hours ago
Inside Sales Representative
M&D is a leader in remanufacturing innovation with over 80 years of experience in the aftermarket industry. The Inside Sales Representative will assist customers through counter sales, phone calls, and emails, providing top-notch customer service and achieving performance goals to grow the parts business.
AutomotiveManufacturingWholesale
Responsibilities
Interact with walk-in customers at the front counter
Assist customers in selecting required parts and recommend associated products and services
Receive and process orders via the counter, phone, and email
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
Assists with any customer service issues that may arise
Responsible for both Incoming/Outbound Sales Calls
Achieves assigned performance goals and objectives as set by management to grow parts business
Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
Documents all relevant account activity in the CRM tool or other appropriate areas
Performs other duties as assigned by supervisor
Qualification
Required
Diesel engine parts experience required
High School Diploma (or GED or High School Equivalence Certificate)
Strong written and verbal communication skills
Successful completion of pre-employment background and drug screening
Fosters good coworker citizenship and contributes to a positive work environment
Preferred
Inside Sales Experience Preferred
Bilingual a plus - Spanish and English
Experience with Salesforce a plus
Company
M&D
M&D has led the diesel aftermarket in remanufacturing and parts distribution for the past 80 years.
Funding
Current Stage
Late StageRecent News
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