Avetta · 5 days ago
Client Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$90K/yr - $115K/yr
8+ years expAvetta is a SaaS platform that connects organizations with qualified suppliers, enhancing visibility and compliance in supply chains. The Client Program Manager will oversee strategic client accounts, ensuring the successful delivery of large-scale SaaS programs while fostering client relationships and driving platform adoption.
Enterprise SoftwareLogisticsSupply Chain Management
Responsibilities
Develop, implement, and maintain program initiatives aligned with organizational objectives
Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded
Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans
Monitor program performance, identify risks, and implement mitigation strategies
Provide detailed management reporting and status updates to stakeholders
Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders
Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps
Act as a trusted advisor on product functionality, best practices, and program recommendations
Drive adoption and expansion of Avetta’s platform through proactive engagement and training
Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk
Advocate for client needs internally, influencing process and product improvements
Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success
Mentor and guide team members on best practices and process improvements
Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability
Use data-driven insights to inform decisions and strategies
Qualification
Required
Develop, implement, and maintain program initiatives aligned with organizational objectives
Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded
Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans
Monitor program performance, identify risks, and implement mitigation strategies
Provide detailed management reporting and status updates to stakeholders
Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders
Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps
Act as a trusted advisor on product functionality, best practices, and program recommendations
Drive adoption and expansion of Avetta's platform through proactive engagement and training
Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk
Advocate for client needs internally, influencing process and product improvements
Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success
Mentor and guide team members on best practices and process improvements
Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability
Use data-driven insights to inform decisions and strategies
8 years of combined program management and client success experience in a SaaS environment
Proven ability to manage multiple programs and major enterprise accounts concurrently
Strong communication, leadership, and organizational skills
Ability to travel minimum 10%
Bachelor's degree in business or related field (MBA preferred)
PMP certification or equivalent experience
Preferred
Experience with Wrike, Jira, Confluence, SFDC, and CRM tools
Benefits
Health, dental and vision insurance
401(k)
PTO
Company
Avetta
Avetta is a software company that offers a cloud-based platform for commercial marketplaces and supply chain risk management.
501-1000 employees
H1B Sponsorship
Avetta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2022 (3)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Welsh Carson Anderson & StoweNorwest
2024-04-02Acquired
2019-02-14Private Equity
2018-03-21Private Equity
Leadership Team
Gretchen Eischen
Chief Market Officer
Recent News
2026-02-05
SalesTech Star
2026-01-20
Company data provided by crunchbase